" /> GAD 7.6 missing Contact tab - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: GAD 7.6 missing Contact tab  (Read 3225 times)

Offline Qasna

  • Newbie
  • *
  • Posts: 20
  • Karma: 0
GAD 7.6 missing Contact tab
« on: October 24, 2008, 01:48:42 PM »
Advertisement
Hi,
I know its a tricky, but my fresh installation of GAD 7.6 is missing Contact TAB... See screenshot....
I have verified settings of gdesktop application for options and option 'contact' is set for default-tab=directory + history-tree-expanded=true.
Any idea what else I need to enable/to set?
Thanks a lot
Jan
Logged

Offline Timur Karimov

  • Sr. Member
  • ****
  • Posts: 415
  • Karma: 2
Re: GAD 7.6 missing Contact tab
« Reply #1 on: October 24, 2008, 03:04:14 PM »
Hi

it looks like you dosn't setup MCR_ component

WBR Timur
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: GAD 7.6 missing Contact tab
« Reply #2 on: October 24, 2008, 04:01:02 PM »
Hi (Ahoj Honzo :-),

The tab "Contact" is shown only in case Genesys Universal Contact Server (UCS) is installed, configured and running. UCS is part of Genesys Multimedia (MCR) solution.

R.
Logged

Offline Qasna

  • Newbie
  • *
  • Posts: 20
  • Karma: 0
Re: GAD 7.6 missing Contact tab
« Reply #3 on: October 27, 2008, 07:32:17 AM »
Ahoj Rendo,
I have been tryong to contact you a few days ago, doesnt matter. Thank you anyway for your response. UCS is installed, but is not configured, running yet, so thats why. Now I understand better what is the problem.
Honza
Logged
Pages: [1]   Go Up
« previous next »