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Author Topic: different statistics in DMA and StatServer  (Read 3090 times)

PJ

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different statistics in DMA and StatServer
« on: October 26, 2008, 11:59:07 AM »
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Hi,

can someone please tell me if it is normal to have different definitions in StatServer and DMA for the same statistics?

PJ

tony

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Re: different statistics in DMA and StatServer
« Reply #1 on: October 26, 2008, 04:44:18 PM »
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  • No - it is not normal.  Usually (depending on version) a synchronization takes place between the StatServer and DMA.  Unless you are running another StatServer (for another reason - CCPulse+/Routing, etc.) - then it is possible that they may be different.

    What, specifically, is the problem?

    Tony

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    Re: different statistics in DMA and StatServer
    « Reply #2 on: October 26, 2008, 08:45:22 PM »
  • Best Answer
  • As Tony says be sure you are looking at the right StatServer