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Offline bandorka

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GVP manual install
« on: November 12, 2008, 08:59:05 AM »
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Hi all,

I'd like to install GVP 7.5 on a Win2000 server:
1. prerequisites are ok (mdac, java etc.)
2. installing CoreSetupRelease - ok
3. installing emps - ok
4. installing dispenser - ok
5. installing ipcs - not ok

watchdog.log>
[2008/11/11 14:26:13.046] 3DC  <<< DebugLog Start, pid=2224, ModuleVersions=WatchDog.exe: 7.5.002.78;cnace54.dll: 5.4;Logger.dll: 7.5.002.78;, Hostname=gen760, HostIP=192.168.0.211, maxsize=262144 >>>
[2008/11/11 14:26:13.046] 3DC  <<< Adding log flags >>> *:0x3
[2008/11/11 14:26:13.203] 3DC  SCAServer.cpp:120 C=77:L=1:U=0 SCALookupServer >> STANDALONE mode lookup.
[2008/11/11 14:26:13.203] 3DC  SCAServer.cpp:159 C=77:L=1:U=0 SCALookupServer >> LocalMode [1].
[2008/11/11 14:26:13.203] 3DC  SCAIniGen.cpp:1984 C=77:L=1:U=0 seedINI >> LocalMode [1], Source INI [C:\GVP\CN\config\gvp.ini].
[2008/11/11 14:26:13.343] 3DC  <<< DebugLog destructing >>>
[2008/11/11 14:26:13.359] 3DC  <<< DebugLog Start, pid=2224, ModuleVersions=WatchDog.exe: 7.5.002.78;cnace54.dll: 5.4;Logger.dll: 7.5.002.78;WatchDogPS.dll: 7.5.002.78;, Hostname=gen760, HostIP=192.168.0.211, maxsize=262144 >>>
[2008/11/11 14:26:13.359] 3DC  <<< Adding log flags >>> *:0x3
[2008/11/11 14:26:24.609] A20  CWatchDog.cpp:2349 C=11:L=1:U=0 Failed to instantiate process [INI section = PopGateway1], [0x80004005]
[2008/11/11 14:26:24.609] 3DC  CWatchDog.cpp:1902 C=11:L=2:U=0 terminateProcess: Process [name = PopGateway1] not active
[2008/11/11 14:26:25.125] 3DC  <<< DebugLog destructing >>>

popgatewy1.log>
[2008/11/11 14:26:22.609] 7B0  <<< DebugLog Start, pid=1316, ModuleVersions=POPGateway.exe: 7.5.003.60;SHSMP.DLL: 8.00.10;cnace54.dll: 5.4;CnInet.dll: 7.5.002.78;Logger.dll: 7.5.002.78;HuntListMgr.dll: 7.5.002.78;SSLEAY32.dll: ;LIBEAY32.dll: ;VXML.dll: 7.5.003.60;js32.dll: ;libnspr4.dll: 4.3;xerces-c_2_7.dll: 2, 7, 0;icuuc28.dll: 2, 8, 0, 0;icudt28l.dll: 2, 8, 0, 0;WatchDogPS.dll: 7.5.002.78;, Hostname=gen760, HostIP=192.168.0.211, maxsize=262144 >>>
[2008/11/11 14:26:22.609] 7B0  <<< Adding log flags >>> *:0x3
[2008/11/11 14:26:22.609] 7B0  PopController.cpp:1417 C=7:L=1:U=0:D=E_7_189 Could not find [DatabaseURL] in the config file [C:\GVP\CN\config\gvp.ini.tds], section [PopGateway1]: 0x800410d2
[2008/11/11 14:26:22.609] 7B0  CPOPGateway.cpp:569 C=8:L=1:U=0:D=E_8_159 Caught exception from makePopController: type = 6, error = Could not find database Url in the config file
[2008/11/11 14:26:22.609] 7B0  <<< DebugLog destructing >>>

Filling databaseurl option in gvp.ini.tds doesn't work (watchdog couldn't start and clear this option)>
databaseurl=http://gen760:9810/did_url_mappings/GenerisDID.xml

How can I solve the problem above?
Thanks,
Bandorka
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Offline bandorka

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Re: GVP manual install
« Reply #1 on: November 12, 2008, 09:11:34 AM »
Sorry, ipcs install is ok, but these errors occured when if I'd like to start the watchdog service
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Offline Mine

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Re: GVP manual install
« Reply #2 on: November 13, 2008, 03:23:26 AM »
Hi
My environmetn is 7.2 GVP, and  auto installed Multiple box type.

I watched my environmet log.
I care about the message of "PageCollectorPS.dll" on Watchdog log. 
Does PageCollector start ?

<WatchDog.log>
[2008/11/14 02:22:02.343] 190  <<<
              DebugLog Start, pid=296,
              ModuleVersions=WatchDog.exe: 7.2.015.23;
              Logger.dll:7.2.015.23;cnace54.dll: 5.4;TDS.dll: 7.2.015.23;NSLDAP32V50.dll: ;
              WatchDogPS.dll: 7.2.015.23;
→→→→→    PageCollectorPS.dll: 7.2.015.23;,
              Hostname=VPM, HostIP=172.30.0.199, maxsize=262144 >>>
[2008/11/14 02:22:02.343] 190  <<< Adding log flags >>> *:0x3


<PopGateway1.log>
[2008/11/14 02:22:39.250] 768  <<<
　　　　　　　DebugLog Start, pid=1852,
　　　　　　　ModuleVersions=POPGateway.exe: 7.2.015.20;
　　　　　　　SHSMP.DLL: 7.10.66;cnace54.dll: 5.4;CnInet.dll: 7.2.015.23;Logger.dll: 7.2.015.23;
　　　　　　  HuntListMgr.dll: 7.2.015.23;SSLEAY32.dll: ;
              LIBEAY32.dll: ;
              VXML.dll: 7.2.015.20;js32.dll: ;
              libnspr4.dll: 4.3;icuuc28.dll: 2, 8, 0, 0;
              icudt28l.dll: 2, 8, 0, 0;WatchDogPS.dll: 7.2.015.23;,
              Hostname=IPCS, HostIP=172.30.0.200, maxsize=262144 >>>
[2008/11/14 02:22:39.250] 768  <<< Adding log flags >>> *:0x3
[2008/11/14 02:22:39.343] 768  Billing.cpp:486 C=2:L=2:U=0:D=W_2_45 Could not find BillingURL in the config file

                            C:\GVP\cn\temp\vbf3D1B.tmp, section popgateway1: 0x800410d2. Billing is disabled
[2008/11/14 02:22:39.390] 768  PopGateTeleMgr.cpp:705 C=10:L=2:U=0 init:  Number of retries for SIP 3xx messages is 16
[2008/11/14 02:22:39.390] 768  PopGateTeleMgr.cpp:710 C=10:L=2:U=0 init:  Type of bridging is  2

<PageCollector.log>
[2008/11/14 02:22:31.468] 1C4  <<<
　　　　　　　DebugLog Start, pid=416, ModuleVersions=PageCollector.exe: 7.2.015.23;
　　　　　　　Logger.dll: 7.2.015.23;cnace54.dll: 5.4;CNHttp.dll: 7.2.015.23;CnInet.dll: 7.2.015.23;
　　　　　　　HuntListMgr.dll: 7.2.015.23;SSLEAY32.dll: ;
　　　　　　　LIBEAY32.dll: ;
　　　　　　　WatchDogPS.dll: 7.2.015.23;
　　　　　　　, Hostname=IPCS, HostIP=172.30.0.200, maxsize=262144 >>>
[2008/11/14 02:22:31.484] 1C4  <<< Adding log flags >>> *:0x3
[2008/11/14 02:22:31.484] 1C4  CNHttp.cpp:1101 C=15:L=2:U=0 Switching to CnInet
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Offline bandorka

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Re: GVP manual install
« Reply #3 on: November 13, 2008, 10:43:20 AM »
thanks for your answer :-)

PageCollector.log contains these lines when I try to start the watchdog service:

[2008/11/13 10:24:58.062] 888  <<< DebugLog Start, pid=1448, ModuleVersions=PageCollector.exe: 7.5.002.78;Logger.dll: 7.5.002.78;cnace54.dll: 5.4;CNHttp.dll: 7.5.002.78;CnInet.dll: 7.5.002.78;HuntListMgr.dll: 7.5.002.78;SSLEAY32.dll: ;LIBEAY32.dll: ;WatchDogPS.dll: 7.5.002.78;, Hostname=gen760, HostIP=192.168.0.211, maxsize=262144 >>>
[2008/11/13 10:24:58.062] 888  <<< Adding log flags >>> *:0x3
[2008/11/13 10:24:58.078] 888  CNHttp.cpp:1098 C=15:L=2:U=0 Switching to CnInet
[2008/11/13 10:25:09.093] 898  CPageCollector.cpp:3606 C=6:L=2:U=0 Beginning ungraceful shutdown
[2008/11/13 10:25:09.093] 898  CPageCollector.cpp:3609 C=6:L=2:U=0 Waiting for thread pool to shutdown
[2008/11/13 10:25:09.093] 728  <<< DebugLog destructing >>>

But while WatchDog is starting I found these error in the NetMgt.log:

[2008/11/13 10:24:57.937] A8C  <<< DebugLog Start, pid=2276, ModuleVersions=NetMgt.exe: 7.5.002.78;Logger.dll: 7.5.002.78;cnace54.dll: 5.4;WatchDogPS.dll: 7.5.002.78;, Hostname=gen760, HostIP=192.168.0.211, maxsize=262144 >>>
[2008/11/13 10:24:57.937] A8C  <<< Adding log flags >>> *:0x3
[2008/11/13 10:24:57.953] A8C  TrapInterface.cpp:1868 C=5:L=2:U=0  GVP Operating Mode parameter is not found in configuration file.
[2008/11/13 10:25:09.093] 3D4  <<< DebugLog destructing >>>

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Offline CTIgem

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Re: GVP manual install
« Reply #4 on: November 13, 2008, 01:31:12 PM »
Popgateway is not finding GenerisDID.xml for sure.
Is the spell right? "Generis"
or shoud it be "Genesys"?
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Offline Ivan_Genesys

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Re: GVP manual install
« Reply #5 on: November 14, 2008, 02:14:20 AM »
Try starting watchDog is safemode and configure IPCS in EMPS then restart the watchdog service
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Offline bandorka

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Re: GVP manual install
« Reply #6 on: November 14, 2008, 01:27:07 PM »
it should be GenericDID.xml
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Offline Mine

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Re: GVP manual install
« Reply #7 on: November 18, 2008, 07:12:05 AM »
Please show me section of popgateway in GVP.ini file.
I think Voice Applications set from Web site.
Xml file name is not statics.

It is my GVP.ini file.

    [popgateway1]
    databaseurl=http://localhost000:80/vpm/Database/DIDs/$did$.xml
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Offline bandorka

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Re: GVP manual install
« Reply #8 on: November 18, 2008, 12:54:55 PM »
I have to reinstall Windows. If I finish this procedure, I will try to deploy GVP again and I will drop a reply.
Thanks for your help
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Offline bandorka

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Re: GVP manual install
« Reply #9 on: November 19, 2008, 11:57:09 AM »
Starting Watchdog service in safe mode solved my problem, thank you for yours help. I'll try to dig deeper in GVP... :-)
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Offline cavagnaro

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Re: GVP manual install
« Reply #10 on: November 25, 2008, 05:23:10 PM »
How finally went for you? Does watchdog has to start always in safe mode? I don't think so, right?
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Offline bandorka

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Re: GVP manual install
« Reply #11 on: November 28, 2008, 01:25:15 PM »
Watchdog is starting is normal mode now (after I configured successfully the Popgateway).
I'm trying to integrate GVP with the Framework (behind or standalone mode) right now, but there are differences between documentations...so if I get stuck, I will drop a post :-)
thanks

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Offline bandorka

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Re: GVP manual install
« Reply #12 on: November 28, 2008, 01:27:16 PM »
is normal mode = in normal mode :-)
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Offline cavagnaro

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Re: GVP manual install
« Reply #13 on: November 28, 2008, 06:38:25 PM »
Oh ok, please let us know :)
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Marcelo

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Re: GVP manual install
« Reply #14 on: January 14, 2009, 03:05:54 PM »
This GVP is 7.2 or 7.5 ?

7.5 If the properties of th e service you can put up the-s, where 7.2 is missing the parameter telleraDIDprymary in the IPLANET directory
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