Writing to CME

[Vic]

Dear all,

is there a library that can be used to WRITE to the Config Server? I know that it is possible to read CME using GsCfgInf.DLL library; however, what about WRITING>
Is it possible to do by using one of the programs they offer through GPlus?
It is my understanding that GPlus only offers IVR access, Stats and Simulator. Am I wrong?

How does everyone go about WRITING to the CME?
Vic

[Dave]

There are NO authorized methods for writing to the Configuration Database. According to Genesys tech support, any data written to CME other than through Configuration Manager is likely to corrupt the database. I do know there is a new configuration import tool in the works, but that's about it. If direct access to the Config Database is important to you, I'd recommend that you submit a feature request through your local account team or technical contact to see if an ActiveX object or similar could be developed.

[Richard]

CME is just another database you can write to it if you have other tables created in it. Good example is the statserver tables LOGIN, QINFO, and STATUS. These tables can reside in the same database and are written to by Statserver.

One question I have is what reason would you need to write to this database. You can create a dbserver and a dap to write to an ERS database for routing purposes. What is the purpose of writing to CME?

[Vic]

Well,

I am interested in modifying CME environment through other than Configuration Manager means. I was thinking about an application that would automatically adjust CME when situation requires it.

One of the good example would be Persons and skills assigned to those people. I was hoping that current Active X component that comes with Genesys Framework would allow me to do that, but it seems like I can only read and not write (((( I am not too crazy about writing directly to the database because of future product compatibility.
Vic

[Rob Townsend]

Hi Vic, I agree, writing to CME database directly would not be a good idea for the reasons you state. There are good reasons to write to CME server with an API however, Genesys is not letting this API out as outlined earlier. I want to mention a risk regarding CME updates during high call volume intervals. I have seen multiple skill removals and additions, in large sites, slow down a stats server's response long enough for IR to route to the default destination. Just thought you may not have seen this. Rob T.