" /> Strategy Question - Genesys CTI User Forum

Author Topic: Strategy Question  (Read 3155 times)

Offline vivek

  • Jr. Member
  • **
  • Posts: 55
  • Karma: 0
Strategy Question
« on: December 22, 2008, 05:33:04 PM »
Advertisement
I want to set a variable with it's value in CME Resources Annex tab, so that the value can be used in strategy. Does anyone know what function I need to use in strategy to get the value that I set in CME?

I thought I have to use getconfigoption... i could be wrong.

thanks in advance.


Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: Strategy Question
« Reply #1 on: December 22, 2008, 06:01:24 PM »
Hi Vivek,

The function you're looking for is "GetConfigOption". Keys/values have to be stored in the section corresponding to the name of URS application or in the section named "__ROUTER__" on Annex tab of Routing Point, URS application, tenant or TServer application.

R.

Offline gustav

  • Newbie
  • *
  • Posts: 44
  • Karma: 0
Re: Strategy Question
« Reply #2 on: December 22, 2008, 08:29:34 PM »
Have you considered using List Objects - they are a much cleaner way of storing reference data than within the applications themselves.

Offline vivek

  • Jr. Member
  • **
  • Posts: 55
  • Karma: 0
Re: Strategy Question
« Reply #3 on: December 22, 2008, 09:42:54 PM »

The purpose of my question is, if I kept the data in CME application, then the CME administrator can change the data any time on the fly. For example a threshold value. If not every time I need to make change in the strategy.

Offline jbobinsk

  • Jr. Member
  • **
  • Posts: 87
  • Karma: 1
Re: Strategy Question
« Reply #4 on: December 22, 2008, 10:10:35 PM »
If you use List you also have access to modify it through CME - it is accessable in transactions folder (the type of objects 'List'). All parameters are set in the annex tab of the transactions properties.

Regards
jbobinsk