Tserver and CTI link with alcatel oxe 7.1

[immadov]

Dears;

I have an issue with Tserver (Framwork 7.6) and CTI link (CSTA) with Alcatel switch (oxe 7.1)

when i restart Tserver whilst agents logged on and working on their extensions and after Tserver get back inservice; it become unable to recognize logged-on agents events and it become need agent to logoff from their extensions and logon again for Tserver to getback able to recognize agent events.
i wonder if this is normal!!??

attached Tserver configuration options. also attached cstainfo (from switch side) before and after Tserver restart.

[cavagnaro]

I see a missing parameter on your license section. license-file=<>
The Ip you are pointing is the logical IP, right? xma001001, correct?
Agent-substitute is false...is this correct?

Maybe some TServer logs will help more.
There is an issue on version 7.1 of OXE with RSI when doing HA however upgrading to last patch available or R8 fixes the issue.

[immadov]

Hi Cavagnaro;

fine to find you every where

yes the IP is the role ip address of the switch (crystal hardware).
yes agent-substitute is false, previously it was configured as true but i changed it during my steps as try try to solve the problrm.

attached Tserver logs before stopping Tserver and after starting it back.
just to be clear for you that i have HA configured so i stopped Tserver on both servers and start it back.

[cavagnaro]

Hehe, yeah. I have to be in all places i need to learn.
Please change the agent-substitute to true.
Then, do you have spatital redundancy?
I see that when HA goes up OXE begins to tell that all devices are Out of Service...which release are you in?
Can you explain a litte further your network and how are you reproducing this Tserver going down?
Also can you post a TServer log from main when starting?
Also can you try without HA? Meaning to get TServer down, then raise it up again and see if it monitors correctly the DNs. If so then the problem might be at your HA server and not in OXE...

[immadov]

hi cavagnaro

i changed agent-substitute back to true.

i didn't understand what do you intend by spatial redundency. as i told you above my alcatel switch is oxe 7.1/ crystal hardware with two CPUs (main and standby) and both in the same subnetwork hence i have one role adress (10.100.18.100).

CTI release is Genesys framwork 7.6.

i stopped Tserver on Both servers and then i started it only on the main server. attached the logs when starting on the main.

i tried your suggestion to stop HA but the problem is still raise.

[cavagnaro]

Ok lets do this:
1. Start main Tserver
2. Start HA Tserver

On HA Tserver you will be able to see events that main TServer is propagating, right?
Now stop (using SCI if you like) main TServer (write down the time), in HA Tserver you will be able to see the event when HA becames main TServer and also in client applications as StatServers. Does that happens? In statserver after this event happens (check the time) is there any error that raises?