Anyone has a T-Server Installation guide?

[cavagnaro]

Hum, ok...
So now I do want to ask about licensing. Do you have Genesys licenses? If not everything will be useless.
Now, you need to run the sql scripts that are on the cfgserver folder to start.

[bcyk]

100% agreed with cavagnaro's comments!
HGinc, you will understand what he means once you have worked into Genesys details.

Unless one is not in the regular pay-roll, my commented [Total costs for proper training and tools will, in the long run, be much smaller than the total time you spend] stands!

I guess we (Genesys animals) are not pushing for anything on formal training or professional service.
The fact is that a formal (or equivalence) training course gives you basic knowledge only.
Large amount of time on manuals reading and trying is mandatory and essential in system design and deployment. Genesys SR (or trouble ticket) knowledege-base is another must-search resource for Genesys implementation. If under Genesys MA, you should be entitled to issue SR for Genesys support. (.....hummm.... it may help if your SR is assigned to an experienced engineer; otherwise, ..........)


It is not sure if there are "pre-requisites" being Genesys Gplus / SDK developer / Reseller. I'll personally very surprised and disappointed if there is none.


Listed components are for running simulated T-server (without CCPulse, skill, ....; agent mode and telephony features only); components in limegreen are optional.
Such environment can normally be completed within a day from scratch (assuming OS, DB, network, installatin media ready) by a trained staff if everything goes 'smoothly'.


Good luck and welcome to Genesys world!


---------------------------------------------------------------

Third-party components

A. Database server (MSSQL in your case)
B. FlexLM license Manager and [u]valid/legal Genesys license [/u] file


Framework components

1. Configuration Layer:
  - DB Server
  - Configuration Database
  - Configuration Server
  - Configuration Manager
[color=limegreen]  - Configuration Wizard Framework (optional)
  - Database Initialization Wizard (optional)
  - Configuration Import Wizard (optional)[/color]

  Configuration Database initialization
  a. From the directory where Configuration Server is installed, open the sql_scripts folder.
  b. Open C:\Program Files\GCTI\Singletenant Configuration Server\sql_scripts\mssql\ sql_scripts
  c. Copy [b]init_single_mssql.sql [/b] and [b]CfgLocale_mssql.sql [/b] to temporary folder in which MS SQL Enterprise Manager or table creation tool/program is available
  d. Load and execute the initialization script


Geneysys/telephony objects via Genesys Configuration Manager
In addition to installed Framework components, the following resources must be registered as Configuration Database objects (or configuration objects) at the time of the Framework deployment:
  - Hosts
  - Switching Offices
  - Switches
  - Agent Logins
  - DNs
[color=limegreen]  - Access Groups[/color]
[color=limegreen]  - Skills[/color]
[color=limegreen]  - Persons
  - Agent Groups
  - Places
  - Place Groups[/color]

[color=limegreen]2. Management Layer:
  - DB Server
  - Message Server
  - Log Database
  - Local Control Agent (required for each computer running Genesys server applications or monitored third-party server applications)
  - Solution Control Server (SCS)
  - Solution Control Interface (SCI)[/color]

3. Media Layer:
  - T-Server

4. Geneyss switch simulator
  - refer to installation and configuration manuals

(... solutions such as reporting, inbound routing, outbound campaign, GVP, WFM, ... are not listed...)

[HGinc]

Victor,

Yeah, I am still having that cfg_tenant error. The conf_server opened connection to the MS-SQL, the conf_server then sends two SELECT statements to the server, then terminated with an error.
I tried running those two statements manually in the MS-SQL, and those two statements seems invalid, so I thought maybe I need to import a predefined schema to the database... Is there are predefined schema that I have to import?


//////////////////////////////////////////

cavagnaro,

We understand there is a license involved because the genesys tech support had mentioned it to us.
However, he said the license doesn't come into play until we installed all the components, so we haven't gotten into it yet.
Okay, so those sql scripts are the "predefined definition" for the MS-SQL, right? I will give it a try tomorrow morning. Thanks.


//////////////////////////////////////////

Hi bcyk,

Yeah, I guess Genesys just count on the 3rd party developers to read hundreds and hundreds pages of PDF.... which I am trying accomplish right now..

I have a list of servers that I need to install in the office, but I don't think the list is as long as yours though. I will double check on it tomorrow.

Thank you

[Adam G.]

[quote author=HGinc link=topic=3763.msg16198#msg16198 date=1233035497]
Victor,

Yeah, I am still having that cfg_tenant error. The conf_server opened connection to the MS-SQL, the conf_server then sends two SELECT statements to the server, then terminated with an error.
I tried running those two statements manually in the MS-SQL, and those two statements seems invalid, so I thought maybe I need to import a predefined schema to the database... Is there are predefined schema that I have to import?

[/quote]

As bcyk wrote you need to the instructions to create the DB schemas;
  Configuration Database initialization
  a. From the directory where Configuration Server is installed, open the sql_scripts folder.
  b. Open C:\Program Files\GCTI\Singletenant Configuration Server\sql_scripts\mssql\ sql_scripts
  c. Copy init_single_mssql.sql and CfgLocale_mssql.sql to temporary folder in which MS SQL Enterprise Manager or table creation tool/program is available
  d. Load and execute the initialization scripts(in the order mentioned in point c)

There should no problems in running these scripts as they have been around, in various guises for over 10 years.

As a newbie I think the first target should be to get DB Server, Config Server all installed and running so that you can run CME and then take it step by step.

Where are you in the world as I'm sure someone locally could give you a call to help?

Pavel

[HGinc]

Hi all,

We just followed the procedures which cavagnaro, bcyk and Pavel suggested (to run the sql script), and it seems like the db server and the config server are communicating now. 
The newly installed configuration manager seems to be working properly as well.

We found the correct deployment guide yesterday!! so we will be following the guide for management layer installation. Hope it goes well.

Hey Pavel, I am located in California.

Thank you for all your help! I am sure I will be back for more ...

[HGinc]

Hi all,

We are reading this Framework Deployment Guide, and it says we have to install DB Server for Management Layer as well. Do we have to install another DB Server? We have installed a DB Server for the Configuration Layer.

Thank you

[cavagnaro]

1 dbserver per database with its own dap

[Adam G.]

[quote author=HGinc link=topic=3763.msg16219#msg16219 date=1233081618]
Hi all,

We just followed the procedures which cavagnaro, bcyk and Pavel suggested (to run the sql script), and it seems like the db server and the config server are communicating now. 
The newly installed configuration manager seems to be working properly as well.

We found the correct deployment guide yesterday!! so we will be following the guide for management layer installation. Hope it goes well.

Hey Pavel, I am located in California.

Thank you for all your help! I am sure I will be back for more ...
[/quote]

California.....

I'm in the UK so I can't help there.

[Sylvainsjc]

[quote author=HGinc link=topic=3763.msg16189#msg16189 date=1233008022]
We are not buying Genesys solution, we are buying SDK which integrates with Genesys solution. It's only for developement purposes.
The reason why we want to setup this simulated environment is because we want to see what Genesys events looks like, so we can process those events with our software. Your responded to my other thread, so I thought you know already. 
[/quote]

First time that I see a company buying SDK without the assistance of an integrator or Genesys, i agree with cavagnaro : very strange 

The solution Genesys Express was more suitable in this case.

In any case, the TSERVER will not start without valid licensing.

How will you deal with this problem?

[Gulden_NL]

[quote author=Sylvainsjc link=topic=3763.msg16228#msg16228 date=1233130950]
First time that I see a company buying SDK without the assistance of an integrator or Genesys, i agree with cavagnaro : very strange 
The solution Genesys Express was more suitable in this case.
In any case, the TSERVER will not start without valid licensing.
How will you deal with this problem?
[/quote]
Dependent on how they are set up in the partner program, they could have no charge lab licenses.  He hasn't responded, so we'll have to see if he is aware of this and just has neglected to mention it.

I'm next door in Arizona, but given the economy in California these days, I am afraid to cross the state border - AZ might not let me back in! 

[victor]

Ok,

so what did you do this time around that made it work compared to the last one?
The only thing I can imagine is that you have a really old config server (pre 7.2) when they had a problem with some of the SQL statements. Very unlikely though...

[HGinc]

Hey everyone,

We called Genesys tech support yesterday, and the tech was helpful and pointed us to a much needed installation guides - Management Layer User Guide and DB Server User Guide.

We also requested a license file through the website and it seems like we do not have to pay anything since the SDK purchase covered it already. (well, at least the person who gave us the license files never mentioned anything about license fee...)

Hey victor, I think our config server is version 7.5, and it is working fine so far.

Anyway, we just finished installing the Management layer, LCA, Message Server, SCS, SCI ... etc
and we are about to install the T-Server...

As you know, we are using a simulator instead of a real PBX for our developement, so has anyone configured the T-Server to talk to the Simulator before?
I was walking through the documentations, and wasn't able to find one so far.

Thank you for all your help!

[HGinc]

Hi all,

We found the documents!

Simulator Test Toolkit Generic T-Server Reference Manual
Simulator Toolkit Generic T-Server Reference Information

Thanks

[HGinc]

Hey all,

We finally got the simulation to work

Thank you for all your help!