t server ivr does not recognize gvp ports

[GenesysNewbie]

avaya
vcs - gvp 7.5
dialogic
behind


Vcs is rejecting the call, but i do not know why.

escenario 1: When gvp is in a standalone mode it can answer teh calls....
escenario 2: when tserver ivr is Started it can not answer calls
i notice in tserver ivr logs a message:
dnis tlib does not exist ....

[CTIgem]

DNIS triggers your IVR application.
Seems like you didn't associate DNIS numbers in your IVR configuration.
I haven't gone to 7.5 yet so don't know the details on how...

[GenesysNewbie]

hi, in fact

i cannotice that is  a URL IVR issue, let em explain better.

when i configure it in this way http:localhost:9810/....$did$.xml <== gvp can not answer;
but when configured like this http:localhost:9810/....78967.xml  l<== gvp can  answer calls perfectly;

GVP 7.5.003,
-does anybody know if a hot fix exists 4 this problem?
-what happens if i let the configuration like this  http:localhost:9810/....78967.xml , this could generate problems?

[Earil]

Hi,

Because you are in a Behind-the-Switch mode, the URL must be : http://localhost:9810/did_url_mappings/GenericDID.xml.

For more explanation, go to page 443 of the document "Genesys Voice Platform 7.5 Deployment Guide".

Hope it helps.

[GenesysNewbie]

ok it works,  but the problem now is that ANi is not coorect. With 79197.xml it works...

The GenericDID.xml works together with teh same values for $did$.xml or i shoul look other values for CFA or Popgateway url´s .......

[CTIgem]

In CFA setup
Use CTI Client For ANI & DN set to 1?

[chandra]

Try regenerating the IVR profile..This might solve the problem if $did$ is rejected....

---Chandra

[GenesysNewbie]

yes CTIGen. cti client is set to 1; chandra  i regenerated the ivr profile with no positive results.

GVP with CTI integration is answering, the problem is the GEnereicDID.xml...when i set this value gvp stops showing the right ANI.

This issue is very particular, if i replace GenericDid.xml with 76544.xml (CDN) Gvp answers and shows teh correct ani!!!, but is not posible to set gvp in this way.

Popgateway - full log level does not show any error .....

(By the way TechSupp is getting worst every day , i am waiting for help by 2 days)

[CTIgem]

Then your ANI/DNIS comes from Tserver, is your Tserver showing the wrong value?

[GenesysNewbie]

yes CTIGen, gvp get the ani from iverserver, but in logs i can notice tserver is passing the wrong ani.

10:17:44.038 Trc 04541 Message EventRinging received from 65200 ( 'TServer_G3_72')
@10:17:44.0380 [0] message EventRinging
    AttributeDNIS    '6154328'  <==  DID
    AttributeANI    '16290000'  <=== this is the wrong ani showed when  GenericDID.Xml is set.


Based in your experience what should i revise to debud thsi issue.

[René]

Hi,

Information provided by TServer in the events come from Avaya switch. Ask you Avaya admin to check that ANI isn't changed during routing of the call. Sometimes it's could be a bit tricky to configure the switch properly...

R.

[GenesysNewbie]

Thank u very much Rene,a really apreciate ur help.

I will  ask her about it.

[GenesysNewbie]

hi rene i validate with the switch adminsitrator that ani is arriving ok.
78697 = CDN
i really dont understand what is happening.... in my understanding this string http:l.....xml. is relationed only with the dnis not with teh ani.

But when when i force teh string this way (http:...78967.xml) ani appears ok.
with GEnericDID.xml ani is showed an incorrect value.


clues? ideas? what i can look 4?

[René]

Hi,

Could you please collect logs of TServer, IVR TServer and VCS (PopGateway1) logs and post these here. I will look at it then.

R.

PS. All logs have to be debug level.

[GenesysNewbie]

hi rene i can resolve the problem. thank u very much!