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sunilkumar m

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Genesys call flow
« on: February 16, 2009, 12:59:08 PM »
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HI ,

  This is Sunil, new to forum.

    Can any one help me  regarding "HOW CALL FLOW WILL HAPPEN IN GENESYS DIALER".



Thanks In Advance ,
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Offline mark

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Re: Genesys call flow
« Reply #1 on: February 16, 2009, 01:27:55 PM »
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    • Hi Sunil,

    Do you mean the whole call flow, from dialler record to agent receiving call, or, what the IRD strategy would look like for an outbound call?
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    sunil kumar M

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    Re: Genesys call flow
    « Reply #2 on: February 16, 2009, 01:34:55 PM »
  • Best Answer
    • Yeh , I would like to know whole call flow, from dialler record to agent receiving call.
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