unable to open/connect to CME

[kevin]

a

[Steve]

First thing I would check is that you are using the correct version of dbclient_oracle, as this is where the error appears.

in the db-server directory run
# dbclient_oracle_d_32 -v

This will tell you the versions of Oracle that the client works with, you should also have other client versions (dbclient_oracle_s_32 i seem to remember) as well as some for 64 bit operating systems.

Do a -v on each one to ensure you are using the correct one for your environment.

[JGMG]

The lack of an oracle error message makes me wonder if the server in question has Oracle client software installed.

What happens if you try running sqlplus to connect to your database?

[René]

Kevin,

Your issue is caused by missing license or wrong configuration of IVR TServer (see below). Please check that you have license required by IVR TServer and IVR TServer knows where FLEXlm manager is running.

R.

[quote]06:38:27.672 Std 07100 [b]Licensing violation is identified, the violation type no IVR licenses available[/b]
@06:38:27.6727 [glm:WARN]: IServerGLMSap::startup(): no IVR licenses available
06:38:27.673 Std 05066 Initialization of Licensing failed, reason 'no IVR licenses available'
06:38:27.673 Std 01000 Exiting program due to internal errors.
Exiting[/quote]

[René]

Kevin,

Check that license file contains at least one of following features:
- tserver_ivr_max_ports_in_front
- tserver_ivr_max_ports_behind

In the second step check that IVR TServer know where FLEXlm license manager is running. It could be passed to IVR TServer as part of command line "-l <license path>" where "license path" could be path to license file or port and host of FLEXlm. It's possible to specify FLEXlm connection information in the section "License" of IVR TServer application Options.

R.

[René]

Kevin,

Feature "tserver_ivr_max_ports_behind" is there so license file seems to be OK. And based on IVR TServer log that you posted before IVR TServer is able to connection FLEXlm. So it seems that either license file isn't valid or all licenses are used by other application. Check section "license" of TServer and IVR TServer application and ensure that number of licenses specified there doesn't exceed number of available licenses in FLEXlm license file. Check that FLEXlm is up and running as well using FLEXlm Tools application.

R.