Bug with outbound contact server

[C.J.]

Hi folks! I think I found a bug with outbound contact server 6.1 involving an agent being disabled if a call is abandoned before agent picks it up.

Here is how we did it:
1. create an outbound agent group
2. let outbound contact server place a call and transfer it to the agent
3. let the call be abandoned while in ringing state

if you look at outbound contact server log, you will see that the agent will no longer be considered is ready, despite having logged in and being in "ready" state. To get this agent back into the group, it needs to be logged out and then log back in.

We are experiencing this problem with O.C.S. version 6.1 and were wondering if anyone else was able to replicate this behavior.

Thank you,
C.J.

[Vic]

I was able to reproduce it too. Thank you for mentioning it. Did you place a ticket with Genesys for this particular problem? Because, this is definitely something that needs to be fixed!