Author Topic: Default call result in GAD Outbound (Read 4349 times)

Dale · « **on:** March 10, 2009, 10:05:55 AM »

Guys,

In our outbound contact solution, we have the canned call results, and some custom ones...

The default, when an advisor requets a record from the list via GAD, is 'Unknown Call Result'.

Can this be changed?

Also, any idea's on how to overcome the GAD 'timing out'? ie, if an advisor disconnects a call, they have to select a call result and hit marked done in 5 minutes...

Dale

cavagnaro · « **Reply #1 on:** March 10, 2009, 03:07:48 PM »

Yes, the agent can select a Call Result and set it up.

Dale · « **Reply #2 on:** March 10, 2009, 03:42:58 PM »

i know they can manually amend it and choose one, but im after setting the default value before they do anything, when they go into a new record...

cavagnaro · « **Reply #3 on:** March 10, 2009, 03:49:10 PM »

When you insert a record (via SQL or via AddRecord API) you can also stablish the value you want for that field.

Dale · « **Reply #4 on:** March 10, 2009, 04:36:32 PM »

Thanks...
So this would require some heavy customisation then?

cavagnaro · « **Reply #5 on:** March 10, 2009, 04:37:51 PM »

Depends on how you insert your records to BD, if by SQL directly then not too much work. If by API then a little more but not that much.

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Author Topic: Default call result in GAD Outbound (Read 4349 times)

Dale

Default call result in GAD Outbound

cavagnaro

Re: Default call result in GAD Outbound

Dale

Re: Default call result in GAD Outbound

cavagnaro

Re: Default call result in GAD Outbound

Dale

Re: Default call result in GAD Outbound

cavagnaro

Re: Default call result in GAD Outbound