Matching trunk IDs, ISDN/Genesys/Alcatel

[jamesmurphyau]

Hey Guys,

We have a call recorded plugged in before the switch. Looks like this:

ISDN > Call Recorder > Alcatel PABX & Genesys

We want to attach Conn ID to every call recorded by the call recorder. The issue is the when monitoring RSI or Pilot the ThisTrunk and OtherTrunk don't seem to change at the same rate that the trunk numbers on the call recorder do, e.g.:

Genesys Trunk - Call Recorded Trunk (or Channel?)
262681 - 4
262681 - 3
262681 - 5
262682 - 4

We are hoping for:
262681 - 3
262682 - 4
262683 - 5

Is there anyway configuration we can do to alter the way this works?

Thanks

[cavagnaro]

Hi,
First of all curious because you mention you can monitor a Pilot object, would like to ask how you achieve this because it is a non-csta object...
Second, how is your PBX integrated with your recorder? DR-Link? PCM2? TrunkSide Recording?
Can you please post a full trace log of a single call?

[jamesmurphyau]

It's trunk side. We seem to be monitoring pilots as Genesys Queues ?

Which log? The Genesys log? Here it is:

@11:35:18.1360 {tscp.call {constructed} {uuid E4HJ186C7T2IVFSDVJ5GRMFPQG00009F} {connection-id 007001ab239eb03a} {call-id 63}}

  Call::Call: call (3f:0)@00BF5208 created

@11:35:18.1360 Call [007001ab239eb03a]: urid 00010070

  Have a call [2:3f:0@00BF5208]:[-]:[-]:0

  an internal party <1500> with role '4' is added to the call (2:3f:0@00BF5208)

  PartyRQueue: <3f:1500@01C0B378> created

  an external party <T262681> with role '1' is added to the call (2:3f:1@00BF5208)

  Party: <3f:T262681@01C108A8> created

  PartyRQueue::Queue: for <3f:3f:1500@01C0B378/created/Ok> with cause (NewCall[22])

  PartyRQueue::PushQueue: queue <1500> is pushed for <3f:3f:1500@01C0B378>

  TmCall::created(0:0): for <2:3f:2@00BF5208> with rel (0)

@11:35:18.1360 [ISCC] Call created:

            + c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:0 i:0000003f nw:0baab9493f000100 t:2

  PartyRQueue::commit::created[0]: for <3f:3f:1500@01C0B378/queued> with cause/rel (0:0)

@11:35:18.1360 [ISCC] Party added [ssp view]:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000,0000000000000000 p:2 i:0000003f nw:00000000:0baab9493f000100 t:2

            + p:01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 t:0 s:9 n:1500

              p:01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 t:1 s:0 n:T262681

@11:35:18.1360 [ISCC] Party added:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:1 i:0000003f nw:0baab9493f000100 t:2

            + p:0000000000000000,01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 ------ n:1500:

@11:35:18.1360 [0] 7.6.002.00 distribute_event: message EventQueued

            AttributeEventSequenceNumber  00000000000003c8

            AttributeTimeinuSecs    136000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeExtensions        [88] 00 03 01 00..

                        'GCTI_BUSINESS_CALL'          1

                        'GCTI_GLOB_CID'        bin: 0B AA B9 49.. (len=8)

                        'GCTI_SUPERVISED_TRANSFER'          0

            AttributeNetworkCallID    0baab9493f000100

            AttributeCustomerID      'SalesForce'

            AttributeDNIS    '1500'

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeConnID 007001ab239eb03a

            AttributeCallID  63

            AttributeCallType          2

            AttributeCallState          0

            AttributeThisQueue        '1500'

            AttributeThisTrunk          262681

            AttributeThisDNRole      2

            AttributeThisDN '1500'

            AttributeOtherTrunk        262681

            AttributeOtherDNRole    1

            AttributeOtherDN          'T262681'

@11:35:18.1360 [ISCC] Translate: '' -> ''; result 1 ()

@11:35:18.1360 [ISCC] Translate: '' -> ''; result 1 ()

11:35:18.136 Int 04544 Interaction message "EventQueued" generated

11:35:18.136 Trc 04542 EventQueued sent to [568] (0000001d anonymousTServerClient 192.1.15.9:1799)

11:35:18.136 Trc 04542 EventQueued sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

11:35:18.136 Trc 04542 EventQueued sent to [580] (00000007 DevUniversalRoutingServer 192.1.15.29:3582)

11:35:18.136 Trc 04542 EventQueued sent to [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

  Party::Dial: for <3f:3f:T262681@01C108A8/created/Ok> with cause (NewCall[22])

  Party::Activate: for <3f:3f:T262681@01C108A8/created/Ok> with cause (NewCall[22])

  Party::commit::created[0]: for <3f:3f:T262681@01C108A8/dialling> with cause/rel (0:0)

@11:35:18.1360 [ISCC] Party added [ssp view]:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000,0000000000000000 p:2 i:0000003f nw:00000000:0baab9493f000100 t:2

              p:01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 t:0 s:9 n:1500

            + p:01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 t:1 s:1000c n:T262681

@11:35:18.1360 [ISCC] Party added:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:2 i:0000003f nw:0baab9493f000100 t:2

              p:0000000000000000,01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 ------ n:1500:

            + p:0000000000000000,01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 ------ n:T262681:

  PartyRQueue::Alert: for <3f:3f:1500@01C0B378/queued/Ok> with cause (EnteringDistribution[42])

  PartyRQueue::commit::changed[2]: for <3f:3f:1500@01C0B378/queued> with cause/rel (0:0)

@11:35:18.1360 [0] 7.6.002.00 distribute_event: message EventRouteRequest

            AttributeEventSequenceNumber  00000000000003c9

            AttributeTimeinuSecs    136000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeExtensions        [88] 00 03 01 00..

                        'GCTI_BUSINESS_CALL'          1

                        'GCTI_GLOB_CID'        bin: 0B AA B9 49.. (len=8)

                        'GCTI_SUPERVISED_TRANSFER'          0

            AttributeNetworkCallID    0baab9493f000100

            AttributeCustomerID      'SalesForce'

            AttributeDNIS    '1500'

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeConnID 007001ab239eb03a

            AttributeCallID  63

            AttributeCallType          2

            AttributeCallState          0

            AttributeThisQueue        '1500'

            AttributeThisTrunk          262681

            AttributeThisDNRole      2

            AttributeThisDN '1500'

            AttributeOtherTrunk        262681

            AttributeOtherDNRole    1

            AttributeOtherDN          'T262681'

@11:35:18.1360 [ISCC] Translate: '' -> ''; result 1 ()

11:35:18.136 Int 04544 Interaction message "EventRouteRequest" generated

11:35:18.136 Trc 04542 EventRouteRequest sent to [568] (0000001d anonymousTServerClient 192.1.15.9:1799)

11:35:18.136 Trc 04542 EventRouteRequest sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

11:35:18.136 Trc 04542 EventRouteRequest sent to [580] (00000007 DevUniversalRoutingServer 192.1.15.29:3582)

11:35:18.136 Trc 04542 EventRouteRequest sent to [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

--- Rq::RouteRequest ---

link (link-tcp) S->H: (0[0 / 0] requests pending)

11:35:18.136 Trc 04541 RequestUpdateUserData received from [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

message RequestUpdateUserData

            AttributeThisDN '1500'

            AttributeConnID 007001ab239eb03a

            AttributeUserData          [398] 00 11 00 00..

                        'RVQID' ''

                        'RTargetTypeSelected'    '100'

                        'RTargetRuleSelected'    ''

                        'RTargetObjectSelected'  ''

                        'RTargetAgentSelected'  ''

                        'RTargetPlaceSelected'  ''

                        'RTenant'          'SalesForce'

                        'RStrategyName'            ''

                        'CBR-actual_volume'      ''

                        'CBR-Interaction_cost'    ''

                        'CBR-contract_DBIDs'    ''

                        'CBR-IT-path_DBIDs'    ''

                        'RRequestedSkillCombination'    ''

                        'RRequestedSkills'(list)

                        'CustomerSegment'        'default'

                        'ServiceType'    'default'

                        'ServiceObjective'          ''

            AttributeReferenceID    383

11:35:18.136 Int 04543 Interaction message "RequestUpdateUserData" received from 584 ("DevUniversalRoutingServer_Backup")

@11:35:18.1360 Call [007001ab239eb03a]: urid 00020070

@11:35:18.1360 [0] 7.6.002.00 distribute_response: message EventAttachedDataChanged

            AttributeEventSequenceNumber  00000000000003ca

            AttributeTimeinuSecs    136000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeReferenceID    383

            AttributeThirdPartyDN    '1500'

            AttributeThisQueue        '1500'

            AttributeThisDNRole      2

            AttributeThisDN '1500'

            AttributeCustomerID      'SalesForce'

            AttributeDNIS    '1500'

            AttributeUserData          [398] 00 11 00 00..

                        'RVQID' ''

                        'RTargetTypeSelected'    '100'

                        'RTargetRuleSelected'    ''

                        'RTargetObjectSelected'  ''

                        'RTargetAgentSelected'  ''

                        'RTargetPlaceSelected'  ''

                        'RTenant'          'SalesForce'

                        'RStrategyName'            ''

                        'CBR-actual_volume'      ''

                        'CBR-Interaction_cost'    ''

                        'CBR-contract_DBIDs'    ''

                        'CBR-IT-path_DBIDs'    ''

                        'RRequestedSkillCombination'    ''

                        'RRequestedSkills'(list)

                        'CustomerSegment'        'default'

                        'ServiceType'    'default'

                        'ServiceObjective'          ''

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeConnID 007001ab239eb03a

            AttributeCallID  63

            AttributeCallType          2

@11:35:18.1360 [ISCC] Translate: '' -> ''; result 1 ()

11:35:18.136 Int 04544 Interaction message "EventAttachedDataChanged" generated

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [568] (0000001d anonymousTServerClient 192.1.15.9:1799)

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [580] (00000007 DevUniversalRoutingServer 192.1.15.29:3582)

associated data on RSI <1500> will be updated in RouteCall

@11:35:18.1360 [ISCC] Updated call:

            i c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:2 i:0000003f nw:0baab9493f000100 t:2

              p:0000000000000000,01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 ------ n:1500:

              p:0000000000000000,01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 ------ n:T262681:

@11:35:18.1360 [ISCC] UserData propagation has been started

@11:35:18.1360 [ISCC] UserData propagation has been finished

TmCall::changed(2:0): for <2:3f:2@00BF5208> with rel (0)

11:35:18.136 Trc 04541 RequestUpdateUserData received from [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

message RequestUpdateUserData

            AttributeThisDN '1500'

            AttributeConnID 007001ab239eb03a

            AttributeUserData          [17] 00 01 01 00..

                        'PegDEF'          1

            AttributeReferenceID    384

11:35:18.136 Int 04543 Interaction message "RequestUpdateUserData" received from 584 ("DevUniversalRoutingServer_Backup")

@11:35:18.1360 Call [007001ab239eb03a]: urid 00030070

@11:35:18.1360 [0] 7.6.002.00 distribute_response: message EventAttachedDataChanged

            AttributeEventSequenceNumber  00000000000003cb

            AttributeTimeinuSecs    136000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeReferenceID    384

            AttributeThirdPartyDN    '1500'

            AttributeThisQueue        '1500'

            AttributeThisDNRole      2

            AttributeThisDN '1500'

            AttributeCustomerID      'SalesForce'

            AttributeDNIS    '1500'

            AttributeUserData          [413] 00 12 00 00..

                        'RVQID' ''

                        'RTargetTypeSelected'    '100'

                        'RTargetRuleSelected'    ''

                        'RTargetObjectSelected'  ''

                        'RTargetAgentSelected'  ''

                        'RTargetPlaceSelected'  ''

                        'RTenant'          'SalesForce'

                        'RStrategyName'            ''

                        'CBR-actual_volume'      ''

                        'CBR-Interaction_cost'    ''

                        'CBR-contract_DBIDs'    ''

                        'CBR-IT-path_DBIDs'    ''

                        'RRequestedSkillCombination'    ''

                        'RRequestedSkills'(list)

                        'CustomerSegment'        'default'

                        'ServiceType'    'default'

                        'ServiceObjective'          ''

                        'PegDEF'          1

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeConnID 007001ab239eb03a

            AttributeCallID  63

            AttributeCallType          2

@11:35:18.1360 [ISCC] Translate: '' -> ''; result 1 ()

11:35:18.136 Int 04544 Interaction message "EventAttachedDataChanged" generated

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [568] (0000001d anonymousTServerClient 192.1.15.9:1799)

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

11:35:18.136 Trc 04542 EventAttachedDataChanged sent to [580] (00000007 DevUniversalRoutingServer 192.1.15.29:3582)

associated data on RSI <1500> will be updated in RouteCall

@11:35:18.1360 [ISCC] Updated call:

            i c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:2 i:0000003f nw:0baab9493f000100 t:2

              p:0000000000000000,01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 ------ n:1500:

              p:0000000000000000,01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 ------ n:T262681:

@11:35:18.1360 [ISCC] UserData propagation has been started

@11:35:18.1360 [ISCC] UserData propagation has been finished

TmCall::changed(2:0): for <2:3f:2@00BF5208> with rel (0)

11:35:18.136 Trc 04541 RequestRouteCall received from [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

message RequestRouteCall

            AttributeThisDN '1500'

            AttributeConnID 007001ab239eb03a

            AttributeOtherDN          ''

            AttributeExtensions        [43] 00 02 00 00..

                        'CUSTOMER_ID'            'SalesForce'

                        'SWITCH'          'Test'

            AttributeRouteType        1 (RouteTypeDefault)

            AttributeReason [14] 00 01 01 00..

                        'RTR'    138

            AttributeReferenceID    385

11:35:18.136 Int 04543 Interaction message "RequestRouteCall" received from 584 ("DevUniversalRoutingServer_Backup")

+++ RqHandler::RequestRouteCall +++

  got message from client <6>

  [1500/1500]: check device for 'RequestRouteCall'

  1500: routing to <<null>>

  *** Transaction Info:

    Type/Oper. : 5 - 35 <Request : RouteEndRequest>

    crossRef  : 27000219

    hostRef    : 15c

    SubjDev[0] : 1500 (Private)

    LocalDev[0]: 1500 (Unknown)

    userInfo  : 6, 385

  H->S 19 bytes send, invoke id 348 (x15c), 0[1] requests pending

--- RqHandler::RequestRouteCall ---

03/13/09@11:35:18.151 +++ Rq::RouteEndRequest +++

  *** Transaction Info:

    Type/Oper. : 5 - 35 <Request : RouteEndRequest>

    crossRef  : 27000219

    hostRef    : 3282

  PartyRQueue[3f:3f:1500@01C0B378]::SetContext: ref <385:289>

  PartyRQueue::Release: for <3f:3f:1500@01C0B378/queued/Ok> with cause (Distributed[38])

@11:35:18.1510 [ISCC] Party removed [ssp view]:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000,0000000000000000 p:2 i:0000003f nw:00000000:0baab9493f000100 t:2

            - p:01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 t:0 s:0 n:1500

              p:01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 t:1 s:1000c n:T262681

@11:35:18.1510 [ISCC] Party removed:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:2 i:0000003f nw:0baab9493f000100 t:2

            - p:0000000000000000,01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 ------ n:1500:

              p:0000000000000000,01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 ------ n:T262681:

@11:35:18.1510 [ISCC] Party object is removed: p:0000000000000000,00000000 n:1500:

  PartyRQueue::commit::deleted[1]: for <3f:3f:1500@01C0B378/released> with cause/rel (0:0)

  TmRequest::RequestRouteCall::Add2Msg: context (6:385:289) is matched to [EventRouteUsed], keep=0

@11:35:18.1510 [0] 7.6.002.00 distribute_response: message EventRouteUsed

            AttributeEventSequenceNumber  00000000000003cc

            AttributeTimeinuSecs    151000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeReason [14] 00 01 01 00..

                        'RTR'    138

            AttributeReferenceID    385

            AttributeThirdPartyDN    ''

            AttributeExtensions        [88] 00 03 01 00..

                        'GCTI_BUSINESS_CALL'          1

                        'GCTI_GLOB_CID'        bin: 0B AA B9 49.. (len=8)

                        'GCTI_SUPERVISED_TRANSFER'          0

            AttributeNetworkCallID    0baab9493f000100

            AttributeCustomerID      'SalesForce'

            AttributeDNIS    '1500'

            AttributeUserData          [413] 00 12 00 00..

                        'RVQID' ''

                        'RTargetTypeSelected'    '100'

                        'RTargetRuleSelected'    ''

                        'RTargetObjectSelected'  ''

                        'RTargetAgentSelected'  ''

                        'RTargetPlaceSelected'  ''

                        'RTenant'          'SalesForce'

                        'RStrategyName'            ''

                        'CBR-actual_volume'      ''

                        'CBR-Interaction_cost'    ''

                        'CBR-contract_DBIDs'    ''

                        'CBR-IT-path_DBIDs'    ''

                        'RRequestedSkillCombination'    ''

                        'RRequestedSkills'(list)

                        'CustomerSegment'        'default'

                        'ServiceType'    'default'

                        'ServiceObjective'          ''

                        'PegDEF'          1

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeConnID 007001ab239eb03a

            AttributeCallID  63

            AttributeCallType          2

            AttributeCallState          0

            AttributeThisQueue        '1500'

            AttributeThisTrunk          262681

            AttributeThisDNRole      2

            AttributeThisDN '1500'

            AttributeOtherTrunk        262681

            AttributeOtherDNRole    1

            AttributeOtherDN          'T262681'

@11:35:18.1510 [ISCC] Translate: '' -> ''; result 1 ()

@11:35:18.1510 [ISCC] Party object is removed: p:0000000000000000,00000000 n::

11:35:18.151 Int 04544 Interaction message "EventRouteUsed" generated

11:35:18.151 Trc 04542 EventRouteUsed sent to [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

11:35:18.151 Trc 04542 EventRouteUsed sent to [568] (0000001d anonymousTServerClient 192.1.15.9:1799)

11:35:18.151 Trc 04542 EventRouteUsed sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

11:35:18.151 Trc 04542 EventRouteUsed sent to [580] (00000007 DevUniversalRoutingServer 192.1.15.29:3582)

  context is reset

  PartyRQueue::<3f:3f:1500@01C0B378>: Additional message is sent

@11:35:18.1510 [0] 7.6.002.00 distribute_event: message EventDiverted

            AttributeEventSequenceNumber  00000000000003cd

            AttributeTimeinuSecs    151000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeCallState          0

            AttributeOtherDN          'T262681'

            AttributeOtherDNRole    1

            AttributeOtherTrunk        262681

            AttributeThisDN '1500'

            AttributeThisDNRole      2

            AttributeThisTrunk          262681

            AttributeThisQueue        '1500'

            AttributeCallType          2

            AttributeCallID  63

            AttributeConnID 007001ab239eb03a

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeUserData          [413] 00 12 00 00..

                        'RVQID' ''

                        'RTargetTypeSelected'    '100'

                        'RTargetRuleSelected'    ''

                        'RTargetObjectSelected'  ''

                        'RTargetAgentSelected'  ''

                        'RTargetPlaceSelected'  ''

                        'RTenant'          'SalesForce'

                        'RStrategyName'            ''

                        'CBR-actual_volume'      ''

                        'CBR-Interaction_cost'    ''

                        'CBR-contract_DBIDs'    ''

                        'CBR-IT-path_DBIDs'    ''

                        'RRequestedSkillCombination'    ''

                        'RRequestedSkills'(list)

                        'CustomerSegment'        'default'

                        'ServiceType'    'default'

                        'ServiceObjective'          ''

                        'PegDEF'          1

            AttributeDNIS    '1500'

            AttributeCustomerID      'SalesForce'

            AttributeNetworkCallID    0baab9493f000100

            AttributeExtensions        [88] 00 03 01 00..

                        'GCTI_BUSINESS_CALL'          1

                        'GCTI_GLOB_CID'        bin: 0B AA B9 49.. (len=8)

                        'GCTI_SUPERVISED_TRANSFER'          0

@11:35:18.1510 [ISCC] Translate: '' -> ''; result 1 ()

@11:35:18.1510 [ISCC] Party object is removed: p:0000000000000000,00000000 n::

11:35:18.151 Int 04544 Interaction message "EventDiverted" generated

11:35:18.151 Trc 04542 EventDiverted sent to [568] (0000001d anonymousTServerClient 192.1.15.9:1799)

11:35:18.151 Trc 04542 EventDiverted sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

11:35:18.151 Trc 04542 EventDiverted sent to [580] (00000007 DevUniversalRoutingServer 192.1.15.29:3582)

11:35:18.151 Trc 04542 EventDiverted sent to [584] (00000006 DevUniversalRoutingServer_Backup 192.1.15.29:3580)

  treatmentsClean: removing pending for (3f:3f:1500@01C0B378)(0)

  treatmentsClean: removing pending for (3f:3f:1500@01C0B378)(1)

  PartyRQueue: <3f:3f:1500@01C0B378> removed, state = (0-4)

--- Rq::RouteEndRequest ---

link (link-tcp) S->H: (0[0 / 0] requests pending)

03/13/09@11:35:18.276 cstaSwitchingEventDecode: Delivered event in progress

+++ Evt::Delivered +++

  *** Transaction Info:

    Type/Oper. : 1 - 4 <Event : Delivered>

    crossRef  : 11d8100

    ConnId[0]  : (3f-7d00)-<(Queue)>

    ConnId[1]  : (3f-219)-<(Trunk)>

    SubjDev[1] : 1510 (Private)

    LocalDev[1]: 1500 (Private)

    LocalDev[2]: 1500 (Private)

    Cause      : 42 <EnteringDistribution>

    LocalInfo  : 2 <Alerting>

    TimeStamp  : <090313113419Z>

    *** PrivateList has 1 elements:

      PData : Global CallID : 0baab9493f000100

  refDev <1510> (cref = '11D8100')

  have calls (2:3f:1@00BF5208) & (-) by GCid (ref = 0)

  call (3f) not found on destination device <1500>

  an internal party <1510> with role '2' is added to the call (2:3f:1@00BF5208)

  PartyGroup: <3f:1510@01C0B378> created

  PartyGroup::Queue: for <3f:3f:1510@01C0B378/created/Ok> with cause (EnteringDistribution[42])

  PartyGroup::PushQueue: queue <1510> is pushed for <3f:3f:1510@01C0B378>

  PartyGroup::commit::created[0]: for <3f:3f:1510@01C0B378/queued> with cause/rel (0:0)

@11:35:18.2760 [ISCC] Party added [ssp view]:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000,0000000000000000 p:2 i:0000003f nw:00000000:0baab9493f000100 t:2

              p:01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 t:1 s:1000c n:T262681

            + p:01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 t:0 s:9 n:1510

@11:35:18.2760 [ISCC] Party added:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:2 i:0000003f nw:0baab9493f000100 t:2

              p:0000000000000000,01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 ------ n:T262681:

            + p:0000000000000000,01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 ------ n:1510:

@11:35:18.2760 [0] 7.6.002.00 distribute_event: message EventQueued

            AttributeEventSequenceNumber  00000000000003ce

            AttributeTimeinuSecs    276000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeExtensions        [125] 00 04 01 00..

                        'GCTI_BUSINESS_CALL'          1

                        'GCTI_SUPERVISED_TRANSFER'          0

                        'GCTI_LAST_REDIRECTION_DEVICE'  '1500'

                        'GCTI_GLOB_CID'        bin: 0B AA B9 49.. (len=8)

            AttributeNetworkCallID    0baab9493f000100

            AttributeCustomerID      'SalesForce'

            AttributeDNIS    '1500'

            AttributeUserData          [413] 00 12 00 00..

                        'RVQID' ''

                        'RTargetTypeSelected'    '100'

                        'RTargetRuleSelected'    ''

                        'RTargetObjectSelected'  ''

                        'RTargetAgentSelected'  ''

                        'RTargetPlaceSelected'  ''

                        'RTenant'          'SalesForce'

                        'RStrategyName'            ''

                        'CBR-actual_volume'      ''

                        'CBR-Interaction_cost'    ''

                        'CBR-contract_DBIDs'    ''

                        'CBR-IT-path_DBIDs'    ''

                        'RRequestedSkillCombination'    ''

                        'RRequestedSkills'(list)

                        'CustomerSegment'        'default'

                        'ServiceType'    'default'

                        'ServiceObjective'          ''

                        'PegDEF'          1

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeConnID 007001ab239eb03a

            AttributeCallID  63

            AttributeCallType          2

            AttributeCallState          0

            AttributeThisQueue        '1510'

            AttributeThisTrunk          228608

            AttributeThisDNRole      2

            AttributeThisDN '1510'

            AttributeOtherTrunk        262681

            AttributeOtherDNRole    1

            AttributeOtherDN          'T262681'

@11:35:18.2760 [ISCC] Translate: '' -> ''; result 1 ()

11:35:18.276 Int 04544 Interaction message "EventQueued" generated

11:35:18.276 Trc 04542 EventQueued sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

  dest pi is passed -> call (2:3f:2@00BF5208), thisDev <1510>, dest = <1510>

--- Evt::Delivered ---

link (link-tcp) S->H: (0[0 / 0] requests pending)

cstaSwitchingEventDecode: Queued event in progress

+++ Evt::Queued +++

  *** Transaction Info:

    Type/Oper. : 1 - 11 <Event : Queued>

    crossRef  : 11d8100

    ConnId[0]  : (3f-7d00)-<(Queue)>

    SubjDev[1] : 1520 (Private)

    LocalDev[1]: 1500 (Private)

    LocalDev[2]: 1500 (Private)

    Cause      : 42 <EnteringDistribution>

    LocalInfo  : 5 <Queued>

    TimeStamp  : <090313113419Z>

    NumQueued  : 1

    CallsInFrnt: 65535

    *** PrivateList has 1 elements:

      PData : Global CallID : 0baab9493f000100

  refDev <1510> (cref = '11D8100')

  PartyGroup::Queue: for <3f:3f:1510@01C0B378/queued/Ok> with cause (EnteringDistribution[42])

  qDN <1520> type 0

  PartyGroup::Queue2: for <3f:3f:1510@01C0B378/queued/Ok> with cause (Null[0])

--- Evt::Queued ---

link (link-tcp) S->H: (0[0 / 0] requests pending)

cstaSwitchingEventDecode: Diverted event in progress

+++ Evt::Diverted +++

  *** Transaction Info:

    Type/Oper. : 1 - 5 <Event : Diverted>

    crossRef  : 11d8100

    ConnId[0]  : (3f-7d00)-<(Queue)>

    LocalDev[0]: 1510 (Private)

    LocalDev[1]: 1414 (Private)

    Cause      : 38 <Distributed>

    TimeStamp  : <090313113419Z>

    *** PrivateList has 1 elements:

      PData : Global CallID : 0baab9493f000100

  refDev <1510> (cref = '11D8100')

  an internal party <1414> with role '2' is added to the call (2:3f:2@00BF5208)

  PartyDN: <3f:1414/1404@01BC4748> created

  PartyGroup::Divert: from <3f:3f:1510@01C0B378/queued> to <3f:3f:1404@01BC4748> with cause (Distributed[38])

  PartyGroup::Release: for <3f:3f:1510@01C0B378/queued/Ok> with cause (Distributed[38])

@11:35:18.2760 [ISCC] Party removed [ssp view]:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000,0000000000000000 p:3 i:0000003f nw:00000000:0baab9493f000100 t:2

              p:01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 t:1 s:1000c n:T262681

            - p:01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 t:0 s:0 n:1510

              p:01bc4748 @ c:007001ab239eb03a,00bf5208 r:2 t:0 s:0 n:1414

@11:35:18.2760 [ISCC] Party removed:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:2 i:0000003f nw:0baab9493f000100 t:2

              p:0000000000000000,01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 ------ n:T262681:

            - p:0000000000000000,01c0b378 @ c:007001ab239eb03a,00bf5208 r:2 ------ n:1510:

@11:35:18.2760 [ISCC] Party object is removed: p:0000000000000000,00000000 n:1510:

  PartyGroup::commit::deleted[1]: for <3f:3f:1510@01C0B378/released> with cause/rel (0:0)

@11:35:18.2760 [0] 7.6.002.00 distribute_event: message EventDiverted

            AttributeEventSequenceNumber  00000000000003cf

            AttributeTimeinuSecs    276000

            AttributeTimeinSecs      1236904518 (11:35:18)

            AttributeExtensions        [151] 00 05 00 00..

                        'GCTI_SUB_THIRD_DN' '1414'

                        'GCTI_BUSINESS_CALL'          1

                        'GCTI_SUPERVISED_TRANSFER'          0

                        'GCTI_LAST_REDIRECTION_DEVICE'  '1500'

                        'GCTI_GLOB_CID'        bin: 0B AA B9 49.. (len=8)

            AttributeNetworkCallID    0baab9493f000100

            AttributeCustomerID      'SalesForce'

            AttributeDNIS    '1500'

            AttributeUserData          [413] 00 12 00 00..

                        'RVQID' ''

                        'RTargetTypeSelected'    '100'

                        'RTargetRuleSelected'    ''

                        'RTargetObjectSelected'  ''

                        'RTargetAgentSelected'  ''

                        'RTargetPlaceSelected'  ''

                        'RTenant'          'SalesForce'

                        'RStrategyName'            ''

                        'CBR-actual_volume'      ''

                        'CBR-Interaction_cost'    ''

                        'CBR-contract_DBIDs'    ''

                        'CBR-IT-path_DBIDs'    ''

                        'RRequestedSkillCombination'    ''

                        'RRequestedSkills'(list)

                        'CustomerSegment'        'default'

                        'ServiceType'    'default'

                        'ServiceObjective'          ''

                        'PegDEF'          1

            AttributeCallUUID          'E4HJ186C7T2IVFSDVJ5GRMFPQG00009F'

            AttributeConnID 007001ab239eb03a

            AttributeCallID  63

            AttributeCallType          2

            AttributeCallState          0

            AttributeThisQueue        '1510'

            AttributeThisTrunk          228608

            AttributeThisDNRole      2

            AttributeThisDN '1510'

            AttributeOtherTrunk        262681

            AttributeOtherDNRole    1

            AttributeOtherDN          'T262681'

            AttributeThirdPartyDNRole          2

            AttributeThirdPartyDN    '1404'

@11:35:18.2760 [ISCC] Translate: '' -> ''; result 1 ()

@11:35:18.2760 [ISCC] Party object is removed: p:0000000000000000,00000000 n::

11:35:18.276 Int 04544 Interaction message "EventDiverted" generated

11:35:18.276 Trc 04542 EventDiverted sent to [592] (00000005 DevAlcatelRoutingStatServer 192.1.15.29:3576)

  PartyDN::Inherit: <3f:3f:1404@01BC4748> inherited queues from <3f:3f:1510@01C0B378>

  PartyGroup: <3f:3f:1510@01C0B378> removed, state = (0-4)

--- Evt::Diverted ---

link (link-tcp) S->H: (0[0 / 0] requests pending)

cstaSwitchingEventDecode: Delivered event in progress

+++ Evt::Delivered +++

  *** Transaction Info:

    Type/Oper. : 1 - 4 <Event : Delivered>

    crossRef  : 17c8a01

    ConnId[0]  : (3f-298)-<(Unknown)>

    ConnId[1]  : (3f-219)-<(Trunk)>

    SubjDev[1] : 1414 (Private)

    LocalDev[1]: 1500 (Private)

    LocalDev[2]: 1510 (Private)

    Cause      : 38 <Distributed>

    LocalInfo  : 2 <Alerting>

    TimeStamp  : <090313113419Z>

    *** PrivateList has 5 elements:

      PData : Network Time Slot: 5

      PData : ACD Distribution Information: [1530:0:0]

      PData : Party Name: [ISDN 01_Lab_T.:]

      PData : Global CallID : 0baab9493f000100

      PData : ACDCallInfo = pilot 1510

  refDev <1414> (cref = '17C8A01')

  have calls (2:3f:2@00BF5208) & (-) by GCid (ref = 0)

  PartyDN::Alert: for <3f:3f:1404@01BC4748/created/Ok> with cause (Distributed[38])

  PartyDN::commit::created[0]: for <3f:3f:1404@01BC4748/alerting> with cause/rel (0:0)

@11:35:18.2760 [ISCC] Party added [ssp view]:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000,0000000000000000 p:2 i:0000003f nw:00000000:0baab9493f000100 t:2

              p:01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 t:1 s:1000c n:T262681

            + p:01bc4748 @ c:007001ab239eb03a,00bf5208 r:2 t:0 s:a n:1414

@11:35:18.2760 [ISCC] Party added:

            @ c:007001ab239eb03a,00bf5208 @ m:0000000000000000,00000000 p:2 i:0000003f nw:0baab9493f000100 t:2

              p:0000000000000000,01c108a8 @ c:007001ab239eb03a,00bf5208 r:1 ------ n:T262681:

            + p:0000000000000000,01bc4748 @

[jamesmurphyau]

After looking around I think this looks to be it:

ConnId[1]  : (3f-219)-<(Trunk)>

How would I get this using Platform SDK?

[jamesmurphyau]

Actually that would still cause the same issue, just change the way it looks.

It goes from

262681 - 4
262681 - 3
262681 - 5
262682 - 4

to

219 - 4
219 - 3
219 - 5
21a - 4

[cavagnaro]

This is some info I found:

The way Trunk ID is reported by the Omni PBX is via a dynamically created set of 30 numbers, representing the 30 channels. So, the E1 trunk ID for one of the trunks might be any number from 893 to 922 for example. When a single call is active the Trunk ID provided will always be 893. Only when a second, third, fourth, etc. call is active does the CTI Link provide ID’s 894, 895, 896, etc.  Meanwhile, the actual channel utilized is normally set up by default to cascade through the 30 available channels on a trunk. So when first call comes in after pbx reset, that call is provisioned channel, or in Alcatel lingo, “time slot” 1. Since only one call is active that call gets Trunk ID 893.  That call then hangs up and a second single call comes in.  The call is provisioned time slot 2 and carries Trunk ID 893.  Then before that call hangs up, a second call is active.  That call is provisioned timeslot 3 and Trunk ID 894.  Both of those calls hang up and a single call comes into the pbx.  That call is provisioned time slot 4 and carries Trunk ID 893. The actual trunk ID’s in the attached logs and INI’s are 893 to 922.  In the lab a “looped” trunk configuration is used to provide trunked calls.  #2 was dialed to access an outside line and force trunking.

Before our lab experience, Recorder had no existing code to handle this type of Trunk ID. The integration we chose was to assign via a table in CTIManager an arbitrary trunk number to the thirty ID’s provided by the link.

[jamesmurphyau]

Thanks for your help! Explains exactly what we are getting.

CTIManager - Is that something on/in the Alcatel 4400? Do you know how we would access it and change these values?

Thanks

[cavagnaro]

Nop, this was a fix to be done in the Recorder (etalk here)...so you will have to talk to your Recorders guys.
Regards and glad it helped

[jamesmurphyau]

So CTIManager is apart of the recorder?

So from Alcatel/Genesys you are receiving the same behavior:

262681 - 4
262681 - 5
262681 - 6
262682 - 7

But something in the recorder is handling this and correctly translating the 262681/82 to 4/5/6/7 ?

Does it keep track of all calls and just increments the trunk number internally or something?

[cavagnaro]

I just asked some other Alcatel gurus for this info. Our recorder is eTalk and CTIManager is the one that handles the TServer connection. So they tell me this is not a Genesys or OXE issue, it is the recorder who has to learn this way of managing the trunks.
Again, which is your recorder...

[jamesmurphyau]

We ended up getting this working and have a call recorder running at the moment (in testing)

The Genesys 'OtherTrunk' value is the trunk (group of 30 channels) - but it increments by the number of active calls - so for example if 'OtherTrunk' is 100/101/102/103 all the way to 130 then that is the one trunk.

To work out which channel we use extention GCTI_NETWORK_TIMESLOT on the EventEstablished and EventReleased. This value goes up to 31 though - this is because of the data channel. 16 was the data channel and never showed up in the events.

One big problem was trying to work out why we couldn't see GCTI_NETWORK_TIMESLOT - it's not on every event (we were monitoring Queues) - Now we are monitoring every agent extension/DN on the TServer.