CC Pulse 5.2 threshold alarms

[Eugene Khoo]

Has anyone experimented with CCP's threshold alarms? It seems to be missing a dll library when you try the PC speaker or Play WAV alerts.

[Jeff]

What does the error say?

[Bartacus]

These actions will not function without GsSampleTEObjects.dll.



Genesys doesn't ship the DLL, but provides the source as a VB project. (Look in your CCP directory:



./Call Center Pulse/ObjectSamples/Vb



   1,733 GsActionFSObject.cls

   2,676 GsActionSoundObject.cls

     942 GsSampleTEObjects.vbp



Build and register the DLL on your Windows machine, and the actions should work.

[Scott]

You can add all sorts of things to the .dll and you can pass stats to it. (ver6.1.00002)

[Federico]

How you can pass stats to it? Do you have any script? how you can get the stats from the ccpulse statserver?

Thanks in advance



Federico V.

[Vic]

Can you please share it with me as well?

Thanks,

Vic

[Scott Blakeman]

Essentailly you pass threshold.StatValue to a variable that is passed to the .dll



ie;



MyInternalObject = CreateObject (MyDll.MyClass)



MyInternalObject.MyMethod  Threshold.StatValue



-------Inside .dll---------

Class MyClass

Function MyMethod (byval StatValue as integer)



MsgBox StatValue



End Function



I hope this helps contact me if you have any questions...