Regarding I-Server installation

[new2genesys]

Hi,

I am very new to Genesys. I have to install a new version of the I-Server which will replace the older version in the current setup. Can somebody please tell me, what are all the applications I need to stop and in which order i need to stop to uninstall the existing version and after installing the new version of I-Server in which order I need to start the applications? As far as I know, T-Server needs to be stopped while uninstalling the older version of I-Server and insatlling the the new version of I-Server. Are there any more genesys services needs to bring down for this installation to happen?

Hoping for a quick response.

Thanks in advance.

[Adam G.]

Hi,

It will all depend on which Genesys suites you have and their architecture.

It is a little worrying that you have no step-by step plan for your work. You should always practice and plan your work on a test environment first because problems will arise and thus could lead to an unplanned extended down-time.

Pavel

[new2genesys]

Hi,

Thank you for the reply,

We are using Genesys Framework of version 7.5 and the architecture is the basic architecture with all management layer components and the Media layer components. Sorry if i am not providing you the clear details as i am very new to Genesys.

Acutally it is the test environment only on which i have to do this upgrade. so please help me in understanding what are all the applications that are dependent on I-Server?
Even if you give me a startup idea with which i can try.. it will be good enough for me...!

Thank you.