Detecting caller disconnects

[bandorka]

Hi all,

One of our customer wants a list or an email per abandoned calls - with telephone numbers - every day for the abandoned calls. We try to solve this in the strategy but these attempts were unsuccessful.
Is there a way to detect caller disconnects in the strategy?
1st case: the call is awaiting an agent (in the VQ) and the caller disconnects
2nd case: the call is ringing at the agent and the caller disconnects

Thanks for the answer
bandorka

[René]

Hi,

There was a discussion about very similar request in the past - please see following topic - http://www.sggu.com/smf/index.php/topic,3608.0.html

R.

[bandorka]

thank you René, this topic escaped my attention..