Author Topic: Interaction Server can't connect to StatServer  (Read 3567 times)

Offline cavagnaro

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Interaction Server can't connect to StatServer
« on: May 09, 2009, 08:30:28 AM »
My Interaction Server gives me:

18:09:58.597 Std 04502 Cannot connect to Datastream consumer (Stat Server) 'StatServerURS' at host 'genesys', port 8050, reason '[connect failed]'

I already enabled Java Extensions on that StatServer, the StatServer is Up...any ideas?

Offline cavagnaro

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Re: Interaction Server can't connect to StatServer
« Reply #1 on: May 09, 2009, 08:31:48 AM »
Hum...but statserver returns:

2009-05-08 18:24:23> Client: Message 'DataStreamMessage'
   'LONG_VALUE'   15
   'TM_LENGTH'   0
   'TM_SERVER'   1241825063
   'USER_REQ_ID'   0
   'REQ_ID'   1
2009-05-08 18:24:23> Client: Sending message to MCR_InteractionServer(1432)

Maybe it is ok??

Offline catanirex

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Re: Interaction Server can't connect to StatServer
« Reply #2 on: May 09, 2009, 05:41:53 PM »
Hi,
do you have connections both between IxnSRv <-> SS AND SS <-> IxnSRv


Offline cavagnaro

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Re: Interaction Server can't connect to StatServer
« Reply #3 on: May 10, 2009, 01:39:23 AM »
Hi catarinex,
StatServer has in its connection tab to InteractionServer and InteractionServer has in its connections to StatServer.
Both are with addp configured. Very strange...

Offline fosterhw

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Re: Interaction Server can't connect to StatServer
« Reply #4 on: May 20, 2009, 04:59:03 AM »
I have the same error, running with primary and backup stat servers and IXN servers.  What was your solution? 

Offline cavagnaro

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Re: Interaction Server can't connect to StatServer
« Reply #5 on: May 20, 2009, 10:44:55 AM »
I was using wrong StatServer...changed and problem got solved.

Offline steven33068

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Re: Interaction Server can't connect to StatServer
« Reply #6 on: April 28, 2016, 11:28:34 PM »
Hello Cavagnaro,

what did you mean exactly please? "I was using wrong StatServer...changed and problem got solved." did you upgrade to a different version? I am using 8.1 ixn with 8.5 SS. We see the exact same error.

Cannot connect to Datastream consumer (Stat Server) 'statserver_ccp_p' at host 'XXXX', port 3100, reason '[connect failed]'

Thanks Steve

Offline cavagnaro

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Re: Interaction Server can't connect to StatServer
« Reply #7 on: April 28, 2016, 11:57:50 PM »
Ummmm I was using another StatServer on the connections, I had like 3 different and made the configurations on the wrong one...  :-X
After realizing that it worked fine.

However, you should go by basic steps like verify if you can connect to TCP port on the remote server as the message is very generic and didn't make any sense at all or had any association with the error made