Not able to create New Chat...Help need related to it.

[Sap]

Hello Friends  ,

I am working with [color=red]Chat Server 7.6.1[/color].
All my connection are fine, but when i am login to GAD then I am [color=red]not[/color] able to see [color=blue]New Chat icon[/color] in it. How I can get it.Any idea then please let me know.
I am not sure why it is happening.
Can you please let me know what wrong with it.

Thanks a lot,
Have a nice time.

with regards,
Prashant.

[cavagnaro]

When you login do you select chat as a valid option?

[Timur Karimov]

It's no posibility to create the new chat from agent desktop. it's may be created only from web service or throw API call.

[Sap]

I am able to select chat option.
but still not getting it.

[Sap]

When I had opened the GAD screen.
It show the chat icon in help menu.
How it pops up.
Thus i am sure , we can get chat enable in GAD.

Thanks a lot,
Have a nice time.

[cavagnaro]

When you receive a chat interaction it will popup as when an email or voice interaction arrives.

[Timur Karimov]

[quote author=Sap link=topic=4187.msg18677#msg18677 date=1242324921]
I am able to select chat option.
but still not getting it.
[/quote]
R u talk about MCR Web Chat? Can u more clarify describe u problem? As i told before, Chat is available only through Web API, it does not include a possibility to provide chat services between agents. And as it Cav says - it popup after agent receive the chat interaction like the email or voice interaction.

WBR Timur

[René]

Sap,

It necessary to distinguish between two operations - accepting incoming chat and creating new one. The first one is supported by GAD and it only requires proper configuration. The second operation - creating/initializing new chat session - isn't supported by GAD. Chat session has to be initialized by using WebAPI protocol.

R.

PS. In fact I wrote the same as Timur and Cavagnaro but using different words

[Sap]

Thanks to ALL,

I am trying to use MCR Chat Server 7.6.1.
But I am not sure I need to use WEB API or not.
Let me attached the logs of Chat server.
Please go through it and check for the error possibly done by me.

Whole heartedly thanks to all of YOU.

Best Regards,
Prashant.

[cavagnaro]

I believe we need what do you want to do exactly, a complete description of your goals.

[Prashant]

Hello Guys,

I am installing the Chat Server 7.6.1.
Now I want to use the Chat Server to chat with other agent available in my CME.
I am not clear how I can get it.
But trying to install and wondering to chat with agent.
Say agent 3101 can send chat msg to agent 3102 through Genesys Desktop if possible.
OR
how to use chat server 7.6.1 with the Apache2 Web Server and Tomcat as a web container.
Basically I am looking to use chat server for sending message when they(agent) are online.

Thanks a lot,
Highly appreciate your time & effort spend for me.

Best Regards,
Prashant.

[René]

Prashant,

As written in previous posts agent-to-agent chat isn't supported by Chat Server as well as initiation of new chat session from GDesktop. I can image that such functionality could be added to GDesktop using customization but it would be a tricky development requiring a lot of work and testing.

R.

[Prashant]

Thanks,

Customization for GDesktop for agent-to-agent, i have no idea about it.
Let's see how i can do it.
I am reading documentation for it.
Should be able to fiqure out something.

Best Regards,
Prashant.

[AlexeyK]

While I could not advise on how GAD could be customized – I could outline the general architecture of intercommunications:

1) Desktop creates the interaction in Interaction Server (for interaction control purposes)
2) Desktop creates session in ChatServer (join request with submit-to-workflow=false in userdata – for 800 it will be different)
3) Desktop send “RequestConference” with specifying chat session_id, ChatServer host/port
4) Another Dekstop receives “EventInvite” and could connect to the same chat session now.

Let me know if you will have more questions.

[René]

Few comments to AlexeyK post:

[quote]1)  Desktop creates the interaction in Interaction Server (for interaction control purposes)
2)  Desktop creates session in ChatServer (join request with submit-to-workflow=false in userdata – for 800 it will be different)[/quote]

That isn't true. You cannot create new chat session from GDesktop! It has been written here several times and still somebody tries to dispute it

[quote]3)  Desktop send “RequestConference” with specifying chat session_id, ChatServer host/port
4)  Another Dekstop receives “EventInvite” and could connect to the same chat session now.[/quote]

Chat conference is supported but requires existing chat session.

R.