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Author Topic: evenly delivered calls  (Read 3671 times)

wayne

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evenly delivered calls
« on: May 21, 2009, 05:58:23 AM »
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we have 15 agents using the genysys dialling system,
will genysys distribute them evenly to agents according to who logged in first?
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Marked as best answer by on March 20, 2025, 11:47:00 AM

Offline Dionysis

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Re: evenly delivered calls
« Reply #1 on: May 21, 2009, 06:13:53 AM »
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    • As always, the answer to that question is....

    It depends.

    If set up correctly you would think that calls should deliver evenly.  But they may not depending on how it's configured.
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    Offline cavagnaro

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    Re: evenly delivered calls
    « Reply #2 on: May 21, 2009, 06:16:55 AM »
    In your strategy check how the target is configured, if it is using some Stat (min or max) then it will do as URS orders, if not will do as the switch orders.
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    wayne

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    Re: evenly delivered calls
    « Reply #3 on: May 21, 2009, 07:11:43 AM »
    so can it be configured to distribute more calls to certain people logged in ?
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    Offline Dionysis

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    Re: evenly delivered calls
    « Reply #4 on: May 21, 2009, 07:37:16 AM »
    Depending on the way calls are being routed, yes.

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