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Author Topic: Reg: ConnectionID,ANI and DNIS  (Read 3868 times)

Offline JJR

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Reg: ConnectionID,ANI and DNIS
« on: May 27, 2009, 12:03:32 PM »
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Hi,

I am new to the Genesys. We are using the IBM directTalk and Genesys. Globaltrace log is not showing the DNIS,ANI and connectioniD of call. Could anyone help me in what kind of scenarios this kind of error comes.

Your help is appreciated.

Thanks
Janakiram
« Last Edit: May 28, 2009, 05:57:05 AM by victor »
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Offline cavagnaro

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Re: Reg: ConnectionID,ANI and DNIS
« Reply #1 on: May 27, 2009, 06:15:07 PM »
What is global trace? COnnID is a TServer feature, if Global Trace is a client of TServer then it should be filled with ConnID but if not I don't see why. Anyway it would be a issue of that software.
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JJR

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Re: Reg: ConnectionID,ANI and DNIS
« Reply #2 on: May 28, 2009, 05:01:57 AM »
Globaltrace is a log file in DirectTalk abt callinformation.T-server sends connectionID to directtalk.
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Offline cavagnaro

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Re: Reg: ConnectionID,ANI and DNIS
« Reply #3 on: May 29, 2009, 06:26:42 PM »
You should ask to DirectTalk people then, that is not a Genesys issue.
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