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Offline bandorka

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auto prefix
« on: July 01, 2009, 01:40:32 PM »
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Hi all,

Is it possible to add automatically a prefix to the dialed number? For example, if I dial 06702235681 on my Polycom hardphone, Genesys insert a prefix (for example: *3325), and this number (*332506702235681) is sent to the Sip server. We have no GAD or OCS.
Maybe it's a DN level or Agent level configuration?
We need to configure just one extension in our call center.
Or Polycom can do this (not found a solution yet)?

Thanks,
bandorka
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Offline bandorka

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Re: auto prefix
« Reply #1 on: July 03, 2009, 06:34:46 AM »
Maybe "COS DN" my friend?
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Offline bandorka

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Re: auto prefix
« Reply #2 on: July 03, 2009, 12:13:36 PM »
Any idea?
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Offline cavagnaro

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Re: auto prefix
« Reply #3 on: July 03, 2009, 08:19:27 PM »
no way, unless you are using SIP Server where a trunk can do such job. Otherwise you will have to configure that in the softphone.
About Polycom...ask in a polycom forum..
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