Hello guys,
I just am struggeling with those java statistics. It seems that nothing works except the predefined ones.
What I want to know:
Maximum waiting time (of email interactions) in an interaction queue
What I have done:
1.) Realised that standard java email statistics have no stat type for any time
2.) Found Average Waiting Time and Total Waiting Time stat types for open media java statistics
3.) Implemented those OM java statistics
4.) Because nothing worked at that time added "MediaType=email" to the stat type definition => that helped! *wow*
5.) Realised that those two time stat types are working, but with limitations:
........ a) They only get updated if one interaction (email) leaves the queue
........ b) Average Waiting Time works as expected but Total Waiting Time increases for each leaved interaction, so its merely the "total waiting time of all interactions that went through this queue in the past" and no "live waiting time" (ok, I have to admit this could have been expected as all "total" titled stats works this way)
........ c) Any change to the stat implementation within StatServer or CCPulse destroys the statistic! (e. g. Aggregation Type or Interval Type)
So I found no way of engaging the requested maximum waiting time for an interaction queue. Additionally both of those time stat types does not work for workbins even if interactions are pulled out there ... maybe I have to plug a strategy there?
Any hints?
Regards,
Nicolas
