Genesys Test Engineer – Scotland – 3 month rolling contract

[Genesys CTI Forum Administration Team]

[u]Overview:[/u]
Genesys Test Engineer – Scotland – 3 month rolling contract.
Test engineer working for a Global household name, working on their new system releases and core contact centre projects.

Responsibilities include:
·        Testing Genesys 7.6
·        Test of SBR, SIP, GVP
·        Working with the test team and engineers in actioning config changes
·        Liaison with internal teams and management in assessing core system performance
Essential Skills required:
·        Contact centre experience, testing of Genesys solutions
·        Appreciation of the Genesys product set (experience of all products not necessary) – Inbound, Outbound, E-mail, Reporting, GVP, WFM, SIP server
·        Excellent manual test appreciation – any relevant qualifications are desirable
·        Excellent analysis and fault finding skills
·        Excellent client facing/liaison experience
·        Excellent written skills to compile reports and documents

For more information, or to apply, please contact Jenny Woodcock on +44 (0) 20 3326 4106 or [email]jenny.woodcock@parallelconsulting.com[/email]