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Author Topic: How to hide the call results drop down in GAD 7.6  (Read 2636 times)

Offline n2201

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How to hide the call results drop down in GAD 7.6
« on: July 27, 2009, 01:28:38 PM »
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When Agent is talking to customer on a outbound call Genesys Agent Deskto shows a call results dropdown. How do I hide it? So agent cannot select any values here.

Nice to know where do I look for this information.

Thank you very much
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Offline cavagnaro

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Re: How to hide the call results drop down in GAD 7.6
« Reply #1 on: July 27, 2009, 05:41:09 PM »
Hum...the changes you are trying to do are not so easy to achieve on GAD, why don't you think on develop your own softphone?
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Offline René

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Re: How to hide the call results drop down in GAD 7.6
« Reply #2 on: July 27, 2009, 07:19:58 PM »
Hi,

Such customization isn't officially supported. It should be possible to do it in unsupported way - direct modification of GDesktop's JSP file.

R.
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