Edify CTI Driver & Genesys 6.1 IServer Requests

[Richard]

I am looking for someone who has experience in configuring and installing G6.1 IServer with Edify 6.2 Driver. I am experiencing problems configuring properly since I can not get logs to log properly to the local IServer directory and SCI. Also I cannot invoke requests from Edify driver to TServer through IServer. though I register the ivr ports in CME correctly and I can monitor events on those ports I cannot get the driver to initiate Requests through IServer. I get the following error as followed WRN. unsuppported resource "CH" 0@ivr1.

See log output below:

IVR Interface Server "isrv". Ver.:6.1.020
(c) 2001 Genesys Telecommunications Laboratories, Inc.
Session: "isrv IServer_Edify@bw2k_cti01::2020"
Start to run at Mon Feb 04 14:11:25 2002

14:11:25> === CS "cfg_srv" has been opened {432} [bw2k_cti01::2020]
14:11:25> CS<00000008|cfg_srv: Register CfgApplication
14:11:25> CS<00000009|cfg_srv: Register CfgTenant
14:11:25> CS<0000000a|cfg_srv: Register CfgSwitch
14:11:25> CS<0000000b|cfg_srv: Register CfgHost
14:11:25> CS<0000000c|cfg_srv: Register CfgIVR
14:11:25> CS<0000000d|cfg_srv: Register CfgIVRPort
14:11:25> CS<0000000e|cfg_srv: Register CfgDN
14:11:25> CS>0000000f|cfg_srv: CfgApplication=IServer_Edify
14:11:25> CS>00000010|cfg_srv: CfgApplication=confserv
14:11:25> === CS "cfg_srv" has been renamed to "confserv"
14:11:25> CS>00000011|confserv: CfgIVR=edf2is
14:11:25> CS>00000012|confserv: CfgHost=bw2k_cti01
14:11:25> CS>00000014|confserv: CfgApplication=Message_Server
14:11:25> CS>00000015|confserv: CfgApplication=TServer_G3
14:11:25> CS>00000016|confserv: CfgHost=bw2k_cti01
14:11:25> CS>00000017|confserv: CfgIVRPort=3401
14:11:25> CS>00000017|confserv: CfgIVRPort=6318
14:11:25> CS>00000018|confserv: CfgHost=bw2k_cti01
14:11:25> CS>00000019|confserv: CfgHost=bw2k_cti01
14:11:25> CS>0000001a|confserv: CfgDN=3401
14:11:25> CS>0000001b|confserv: CfgDN=6318
14:11:25> CS>0000001c|confserv: CfgApplication=TServer_G3
14:11:25> CS>0000001d|confserv: CfgApplication=TServer_G3
14:11:25> === Server "" has been opened {444} [::2000]
14:11:25> === TS "TServer_G3" has been opened {480} [bw2k_cti01::3000]
14:11:25> === TS "TServer_G3" ServerConnected
14:11:25> === LC "LCA" has been opened {456} [bw2k_cti01::4999]
14:11:25> === TS "TServer_G3" LinkConnected
14:11:25> TS<00000003|TServer_G3:3401 Register [edf2is:3401]
14:11:25> TS<00000004|TServer_G3:6318 Register [edf2is:6318]
14:11:25> TS>00000002|TServer_G3: ServerInfo: ver="6.1.005";
+++ Tenant="TServer_G3"; Switch="Definity"
14:11:25> TS>00000003|TServer_G3:3401 Registered
14:11:25> TS>00000004|TServer_G3:6318 Registered
14:11:52> TS>----|TServer_G3:6318 OffHook ID=0000000000000000
14:11:52> TS>----|TServer_G3:3401 OffHook ID=0000000000000000
14:11:53> TS>----|TServer_G3:6318 OnHook v-v ID=0000000000000000
14:11:53> TS>----|TServer_G3:3401 OnHook v-v ID=0000000000000000
14:14:30> TS>----|TServer_G3:3401 Ringing ID=000000d52aaea079
14:14:35> TS>----|TServer_G3:3401 Established ID=000000d52aaea079
14:14:44> === DR "ivr_488" has been opened {488} [172.25.175.59::11012]
14:14:44> DR<00000001|ivr_488: Service {#1:service isrv isp 6.1.020 [Time=14:14
:44]}
14:14:44> DR>00000001|ivr_488: Service "ivr isp 6.1.010.00 [Time=14:19:25]"
14:14:44> DR<00000002|ivr_488: Isrvhost {;IServer_Edify;bw2k_cti01;2000}
14:14:44> DR>00000001|ivr_488: Service OK
14:14:44> DR>00000002|ivr_488: SetName "edf2is"
14:14:44> === DR "ivr_488" has been linked to service "edf2is"
14:14:44> DR<00000002|edf2is: OK "edf2is" (ªIVR_Interruptableªnoªflush_ordªnoª
print_optionsªnoªlog_file_nameªedifylog.logªlog_file_sizeª100000ªlog_file_backup
_amountª4ªlog_file_backup_name_shortªnoªlog_print_nameªnoªlog_print_dateªnoªlog_
print_timeªyesªlog_print_time_msªnoªlog_print_udataªyesªlog_print_hbªnoªlog_prin
t_timeoutsªnoªlog_print_recvªyesªlog_print_sendªyesªlog_dbgªnoªlog_dbg_pidªnoªlo
g_dbg_fileªnoªlog_dbg_lineªnoªtime_recon_isª2000ªtime_hb_isª30000)
14:14:44> DR>00000002|edf2is: Set Isrvhost OK
WRN:> Unsupported resource: "Ch" 0@edf2is
WRN:> Unsupported resource: "Ch" 0@edf2is
14:17:15> TS>----|TServer_G3:3401 Released ID=000000d52aaea079

Anyone who has experience with Edify CTI and have seen this error before please advise on how I can resolve it.

thanks for your assistance.

[Vic]

Richard,

my first guess would be your channel settings in CME.
Do you have all the channels registered for under IServer section?
Do you have the corresponding entries under the IVR section in CME for all of the channels you are using?

Looking through your log dump, I noticed that your PORT and DN numbers are the same... Look under IServer section (it should be IServerEdify under your IServerEdify application's options section) and see if by some bizzare reason you have Chan:3401@TServer_G3 =3401@TServer_G3

Chances are your channel numbers are wrong. Usually, channel starts with 0 and goes up. So, you should be seeing there something like Chan:0@TServer_G3=3401@TServer_G3

The best way to fix it is to use the wizard, and redo the port definitions. The idea is to associate a port with a DN on a PBX. So, in your case, it would be Port 0 = 3401, Port 1= 6318, and so on....

Try it and see if it fixes your problem.
Needless to say, use your head before you do what I told you. Without seeing your environment, there is only so much I can be certain of

With best regards,
Vic