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Manish

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OCM hangs while retrieving call list....
« on: August 12, 2009, 10:07:04 AM »
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OCM hangs while retrieving call list....

Sample DBServer Log:



**************************************************************************************************************************************************

DBClient Oracle, Copyright (c) 1997-2006 Genesys Telecommunications Labs, Inc.

All Rights Reserved

Db Client version:        7.2.000.03

DB Common part version:    7.2.000.03

Vendor supported versions: Oracle 8i, 9i

Build on 'powerpc-aix4.3.2.0'

Oracle: id='6.1' req='-1' Connection to multiserver created, host 'aixctidb01', port '42943', socket '4'

+0028  MSG_STARTDB status='6'

Oracle: id='6.1' req='3' Protocols versions: dbclient='00010003' dbserver='00010003' dblib='00010002'

+0000  Open DB: username = 'cticall', database = 'CTIP', dbserver = 'CTIP'

+0151  MSG_DBOPENED status='DBM_SUCCESS' msg='Open DB success'



10:49:43.979 Dbg 10743 'Oracle: 6.1' is spare

10:49:43.979 Dbg 10739 Oracle: id='6.1' req='0' Chmode to extended packet on sock 4



10:49:43.982 Dbg 10741 'App: 6' has put request id='4' into queue

10:49:43.982 Dbg 10737 Forwarding request '4' from 'App: 6' to 'Oracle: 6.1'

10:49:43.982 Dbg 10743 'Oracle: 6.1' is spare

10:49:44.022 Dbg 10749 Forwarding response '4.1' from 'Oracle: 6.1' to 'App: 6'

10:49:44.022 Dbg 10749 Forwarding response '4.2' from 'Oracle: 6.1' to 'App: 6'

10:49:44.022 Dbg 10739 Oracle: id='6.1' req='4' SQL: SELECT count(*) FROM user_views WHERE view_name='TEST_PROD'

+0039  Executed SQL statement 'SELECT', start retrieve records...

+0039  MSG_RETRIEVED2 status='DBM_SUCCESS'

+0039  MSG_RETRIEVED status='DBM_NOMORE'



10:49:44.174 Dbg 10741 'App: 6' has put request id='5' into queue

10:49:44.174 Dbg 10737 Forwarding request '5' from 'App: 6' to 'Oracle: 6.1'

10:49:44.174 Dbg 10743 'Oracle: 6.1' is spare

10:49:44.204 Dbg 10749 Forwarding response '5.1' from 'Oracle: 6.1' to 'App: 6'

10:49:44.204 Dbg 10749 Forwarding response '5.2' from 'Oracle: 6.1' to 'App: 6'

10:49:44.204 Dbg 10739 Oracle: id='6.1' req='5' SQL: SELECT count(*) FROM user_tables WHERE table_name='TEST_PROD'

+0027  Executed SQL statement 'SELECT', start retrieve records...

+0030  MSG_RETRIEVED2 status='DBM_SUCCESS'

+0030  MSG_RETRIEVED status='DBM_NOMORE'



10:49:47.902 Dbg 10741 'App: 6' has put request id='6' into queue

10:49:47.902 Dbg 10737 Forwarding request '6' from 'App: 6' to 'Oracle: 6.1'

10:49:47.902 Dbg 10743 'Oracle: 6.1' is spare

10:49:48.060 Dbg 10749 Forwarding response '6.1' from 'Oracle: 6.1' to 'App: 6'

10:49:48.060 Dbg 10739 Oracle: id='6.1' req='6' SQL: CREATE TABLE Test_Prod(record_id INTEGER NOT NULL UNIQUE,phone VARCHAR2(64) NOT NULL,phone_type INTEGER NOT NULL,record_type INTEGER NOT NULL,record_status INTEGER NOT NULL,call_result INTEGER NULL,attempt INTEGER NOT NULL,dial_sched_time INTEGER NULL,call_time INTEGER NULL,daily_from INTEGER NOT NULL,daily_till INTEGER NOT NULL,tz_dbid INTEGER NOT NULL,campaign_id INTEGER NULL,agent_id VARCHAR2(32) NULL,chain_id INTEGER NOT NULL,chain_n INTEGER NOT NULL,treatments VARCHAR2(255) NULL,CoCode VARC ...

+0158  MSG_SQLEXECUTED status='DBM_SUCCESS'



10:49:48.062 Dbg 10741 'App: 6' has put request id='7' into queue

10:49:48.062 Dbg 10737 Forwarding request '7' from 'App: 6' to 'Oracle: 6.1'

10:49:48.062 Dbg 10743 'Oracle: 6.1' is spare

10:49:53.076 Std 05023 Process 'dbclient_oracle' stopped  <<<<<<<<<<<<  this should not have occured

  /dbclient_oracle         

    pid                      = 1868008

    id                        = 4

    expiration_time          = 2009-08-06T10:49:52

    client copy              = 0




Manish

  • Guest
Re: OCM hangs while retrieving call list....
« Reply #1 on: August 12, 2009, 10:08:21 AM »
Please advice what could be the possible cause for this.

Marked as best answer by on March 22, 2025, 12:13:09 PM

Offline cavagnaro

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Re: OCM hangs while retrieving call list....
« Reply #2 on: August 12, 2009, 03:59:03 PM »
  • Undo Best Answer
  • What versions of:
    - OCM
    - OCS
    - DBServer
    - Oracle

    Are you using?