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San

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CCPulse based on agent capacity rule
« on: August 19, 2009, 08:41:55 AM »
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Hi,
Can ccpulse be built based on Agent capacity rule???
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Marked as best answer by on April 04, 2025, 12:40:48 PM

san

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Re: CCPulse based on agent capacity rule
« Reply #1 on: August 20, 2009, 05:58:09 AM »
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    • Someone pls clarify me...
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    Offline René

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    Re: CCPulse based on agent capacity rule
    « Reply #2 on: August 20, 2009, 07:11:48 AM »
    Hi,

    I'm not sure I do understand your question. Could you please describe what you want to achieve?

    Release 7.5.1 of CCPulse+ introduced some new features related to agent capacities - display current agent capacity etc. Please check latest "Reporting 7.5 CCPulse+ Administrator's Guide" for more details.

    R.
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