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Agent not ready x number of minutes
« on: August 20, 2009, 05:08:49 PM »
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Does anyone know if or how I could add

if Threshold.StatValue = StatAction.SDNANotReadyForNextCall then
  Threshold.Result = true
end if

a timing element to this threshold - interested in seeing only those Not Ready for x number of seconds or minutes.  Does anyone know if this is possible? 

many Thanks
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Offline René

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Re: Agent not ready x number of minutes
« Reply #1 on: August 21, 2009, 10:35:36 AM »
Hi,

I think it's possible using "Threshold.ActionDelay". But it's quite long I worked with threshold for last time so I can't guarantee it will work...

[font=Courier New][i]if Threshold.StatValue = StatAction.SDNANotReadyForNextCall then
  Threshold.ActionDelay = 10  [b]<--- number of seconds[/b]
  Threshold.Result = true
end if[/i]
[/font]
R.
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Marked as best answer by on Today at 04:37:20 PM

Offline mark

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Re: Agent not ready x number of minutes
« Reply #2 on: August 21, 2009, 01:32:53 PM »
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    • That is what we use René, so it should be ok.
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