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Offline René

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Re: emails not serving
« Reply #15 on: August 26, 2009, 04:12:57 PM »
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Kevin,

Sorry, I just found you are using Genesys Email Server Java version 6.5. In that case the name of the option is "debug" and not "enable-debug".

R.
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Offline kevin

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Re: emails not serving
« Reply #16 on: August 26, 2009, 04:19:56 PM »
Rene,

please find the log and config as an attachment. please see around 12:16:34 pm

Thanks
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Offline René

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Re: emails not serving
« Reply #17 on: August 26, 2009, 05:18:27 PM »
Kevin,

It seems that debug mode isn't very helpful... :( Haven't been done any changes on mail server side (upgrade to newer version, hotfix applied etc.)? It's really strange that you can connect to mail server using telnet but ESJ isn't able to connect. One question - have you tested connection using telnet under the same account ESJ runs? Have you tried to restart Genesys Email Server Java?

R.
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Offline kevin

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Re: emails not serving
« Reply #18 on: August 26, 2009, 05:29:38 PM »
[quote]have you tested connection using telnet under the same account ESJ runs? Have you tried to restart Genesys Email Server Java?[/quote]

yup done all those.


It used to work before with same setup. we tested some thing around 8 to 9 months ago. haven't touched since then.

prod is working fine with same config (except the servers are different)
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Offline René

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Re: emails not serving
« Reply #19 on: August 26, 2009, 05:37:48 PM »
One more thing - any Java update on server where ESJ runs?

You can try to sniff network traffic and check what is happening there. It's really strange...

R.
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Offline kevin

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Re: emails not serving
« Reply #20 on: August 26, 2009, 06:18:44 PM »
hi Guys,

ESJ connected.

I used Ip address in config instead of host name. and it worked.

[quote]14:09:34,264 [MsgIn-1  ] <POP_Client_2> emailserver.msg.inbound              - Running inbound messaging client.
DEBUG 14:09:34,281 [MsgIn-1  ] <POP_Client_2> emailserver.msg.inbound              - DEBUG: mail.imap.class property exists and points to com.sun.mail.imap.IMAPStore
DEBUG 14:09:34,281 [MsgIn-1  ] <POP_Client_2> emailserver.msg.inbound              - DEBUG: mail.imap.fetchsize: 16384
DEBUG 14:09:34,331 [MsgIn-1  ] <POP_Client_2> emailserver.msg.inbound              - Connected to 143.193.90.61, port = 143.
DEBUG 14:09:34,331 [MsgIn-1  ] <POP_Client_2> emailserver.msg.inbound              - Retrieving nb of unread messages...
DEBUG 14:09:34,340 [MsgIn-1  ] <POP_Client_2> emailserver.msg.inbound              - * OK Domino IMAP4 Server Release 7.0.2FP1 ready Wed, 26 Aug 2009 14:09:33 -0400
A0 CAPABILITY[/quote]

[b]Thank you guys for working on this. [/b]
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Offline Adam G.

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Re: emails not serving
« Reply #21 on: August 26, 2009, 07:26:22 PM »
Does this mean your hosts file has the wrong entry?
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