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Offline jrowland

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T-Server for Avaya TSAPI Deployment
« on: August 27, 2009, 08:53:31 PM »
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Does anyone have any documentation on deploying the Genesys TSAPI T-server?
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Offline René

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Re: T-Server for Avaya TSAPI Deployment
« Reply #1 on: August 28, 2009, 07:25:10 AM »
Hi,

Documentation is available for download from Genesys Technical Support website.

R.
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Gert

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Re: T-Server for Avaya TSAPI Deployment
« Reply #2 on: August 28, 2009, 02:02:38 PM »
If it's on the Avaya you can contact me as we have done two installs so far.
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Offline lcarter

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Re: T-Server for Avaya TSAPI Deployment
« Reply #3 on: September 23, 2009, 05:19:08 PM »
Do your agents log in using a softphone application, or do they log in using the hard phone? We're having issues with Genesys not receiving information from the hard phone. It doesn't appear to hit the CTI link, at all.  Thanks?
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Offline BenTaylor

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Re: T-Server for Avaya TSAPI Deployment
« Reply #4 on: September 24, 2009, 09:07:56 AM »
That's normal behaviour with Avaya.

You'll need to use query-agent-state on TServer.
« Last Edit: September 24, 2009, 09:12:23 AM by BenTaylor »
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