Creating announcement in Stream Manager & hit error

[optimizer]

Forgot to put in the CONNID:

007001b983311004 Single icon
007001b983311005 separate announcement icon

Regards

Optimizer

[René]

Hi Optimizer,

I don't know why you've changed parameters of VoIP service "Treatment" but it is configured incorrectly now. Please open properties of DN "Treatment", go to Annex tab to section "TServer", delete all existing keys and add only the ones below:

          contact = "sip:CMCVirtual:5070"  <-- you have to specify SIP port of Stream Manager here which is 5070 and not 5508
          service-type = "treatment"

In your strategy you have to use "Play Treatment" object instead of "Music".

R.

[optimizer]

Hi Rene,

This may be the culprit, I’ve been using 5508 as the listening port, as show in the CME for SIPSM.
I’ll test it tomorrow & update the result tomorrow.

Can you share how to determine the Stream Manager port?

Don’t worry about using Music in the routing strategy, I’m just playing around….. 

Regards

Optimizer

[optimizer]

Hi Rene,

Port 5070 works!!! tear almost flow down when we 1st hear the simple 1 word announcement over here....

You really are The Best, can you share how to determine the SM port.
Also, both format “sip:host:port” & “host:port” work for the contact setting, is there any advantage of using the sip:host:port format?

How many year of logs reading to make us as knowledgeable as you in Genesys….25?

Optimizer

[cavagnaro]

Go to the SM application on CME and see options tab and contact section you will see the port defined over there.

[optimizer]

Got it !!!

Thus port 5508 define in CME -> Server Info is for internal Genesys communication use, while 5070 is for SIP base communication?

Regards

Optimizer

[René]

Hi Optimizer,

Yes, you're right. Stream Manager didn't support SIP protocol originally and used Genesys proprietary protocol for communication. Support for SIP protocol was added later and new option "sip-port" in "contact" section was introduced. So port specified on "Server Info" tab supports communication using original Genesys proprietary protocol and port specified in the option "sip-port" supports communication using SIP protocol.

R.

[optimizer]

RIGHT!!! now it make sense....if I continue like this, I'll change my nic to optiwiser.....or optiwhiter after growing more white hairs....

REALLY APPRECIATE Rene & Cavagnaro, with all your help, we're corrected this issue & move on on our SIT.

It might take 25 years for me to be at your level & start helping other, but I'm sure you'll see optiseeker asking more questions from now..

Regards,

opti...whatever...

[cavagnaro]

lol, I bet you can do it in less time, I'm 28 so I doubt that when I was 3 years old my mom had any idea of what Genesys was...

[optimizer]

Hey, if your mom let you learn Genesys at the age of 3, now you’re the founder of the new Call Center Solution name Cavanesys…

Ok I should stop the joke in this threat and get back to work, my boss is reading this threat as well….
But really glad to found this great website, to learn & joke together….

to the infinity…..

opti-joker

[cavagnaro]

Hum...we should put a banner: BOSSES NOT ALLOWED.

[victor]

My gosh, I did not realize how fast was this thread moving!

Here I was preparing a screenshot go-through manual for him and I wake up today and what do I see? Some guy from Brasil and René resolve all the problems on a fly. All while I was sleeping and dreaming how people would be thankful to me for being so helpful and knowing.

Dammit!

[optimizer]

Hi Victor,

This mean we’re really working hard & our bosses should see these too…
I believe there’ll be plenty of opportunities to thank you in the near future.

So, Thank you in advance first

Optimiser

[cavagnaro]

lol, a pity mercy thanks lol! Poor Vic! here boy! a thanks to you too...come boy...come....lol