Recording announcement

[smeel]

Hi,

I've learned some nice things so far on this site, but now I'm stuck with a question myself. We are having a genesys solution with 4 streammanager and a Cisco telephony environment (with Genesys TServer for Cisco ofcourse). We want to make a routing strategy so we can dynamically create announcements. Recording of an announcement is not so difficult, the filename is not like we want it. The streammanager records it with <userID>-<some ID>_<codec>.wav. We don't want to have this extra ID. We want to have something like 2111_pcmu.wav or some usable format without a sequence number. The purpose of this newly created announcements is to use them directly in the routing strategy without having to copy files to the streammanager directories. Is this possible with streammanager?

Genesys support told me to use file://<path to folder> as user_ID but this only works for sip server, not for cisco tserver.

Another solution would be that all the streammanagers use the same path to get their announcements. Is there a possibility to do this with streammanager? I've searched for a while for such configuration options, but no luck at this time.

Kind regards

[xember]

Hello Smeel,

Any Luck on this one? I`m facing the same issue here.. want to get rid of the <some ID>.....

Thanks for your update!

Kind Regards,

Peter

[smeel]

Hi Xember,

No. Only possible way to do this, is by using the Genesys SIP server and streammanager. With this Tserver, you can specify your own name. With Cisco TServer, you'll always get an extra ID.

It also isn't one of feature that Genesys will be implementing in the Cisco TServer soon.

[xember]

Ok I read over the line:

Genesys support told me to use file://<path to folder> as user_ID but this only works for sip server, not for cisco tserver.

We use SIPServer and SM zo I tried this.. and this works! Great... really stupid that this isn`t in any documentation!

Kind Regards!!

Xember

[xember]

Ok I got this working.. so now SM writes 123_pcma.wav to the users directory... but the next problem shows.. How the F*** can I play is back.... I tried the user_ann_ID with file://<path to folder> .. no result...

I could write the file straigt to announcement folder but that is a little ugly from architecture point of view... any suggestions?

Poor documentation on the Genesys side here....

Kind regards,

Xember

[René]

Xember,

Have you tried to specify just the filename without the codec part and the extension (file://..../123)?

If it doesn't help then post here log of Stream Manager.

René

PS. Official documentation (Framework 7.6 Stream Manager Deployment Guide) mention the possibility to use file:// as well as the need to omit codec-specific suffix/extension