Question on Multimedia

[Shaveta]

Can Multimedia routing be used to create a KVP that can store the complete chat transcript in it .
So that this KVP can later be used via reporting to directly retreive the chat transcript

I tried using Chat Transcript object in IRD . The output from this object is
14:42:53.875 Int 22000 The Chat Transcript =    NewInteractionId:0001Ba5NWB8K0082|return:ok

Is there any other way by means of which i can get the chat transcript (complete) using Routing

Regards,
Shaveta

[René]

Hi Shaveta,

There is no out-of-box way to store chat transcript into KVP. Personally, I don't think it's a good idea as chat transcript might be quite long text so it could affect performance of Multimedia platform because of attached data size.

What kind of reporting you'd like to implement that needs chat transcript?

R.

[Shaveta]

Thanks for the reply
Actually the client needs to have the chat transcript reports. We are trying to extract these reports using UCS database but the result is an XML string which further needs to be worked upon.
So was thinking if it can be attached by routing as a KVP , so that this can be extracted directly. So as it seems there is no such way using routing we will try to work on the XML string to parse the chat transcript

[YevgeniyP]

UCS and transcript in XML format is the recommended approach. You can use XSLT to transform it into any other form (text, HTML, etc).
You also can generate email (with tramscript in the body) onto predefined address and process these emails as a source for reports generation.

YP

[Damy]

Hi,
Do u have any sample code to convert the xml from UCS to a normal text file. Kindly share it with me.

Cheers,
Damy

[YevgeniyP]

Start HTML file in IE to see the result, or check in the editor to see how to apply.

YP