Using Jump block in Genesys Studio

[ImranMohammed]

Hi,

I need help using the the Jump block in Genesys studio.

1. I need to jump from application A to application B (both A and B are standalone jsp web applications and are hosted on the same server). I tried jumping from application A to a random page of application B (not the Start page). But this did not work. Is there a solution for this or is it that Jump is allowed only to the start block.

2. Also there are a few parameters/variables set in A, I need to pass them to application B. I tried doing this by selecting the Continue ROOTDOCUMENT check box. But this does not work.
Is there any other way of passing the parameters other than having to set these in the http url?

Note: Both application A and B are developed on Genesys Studio.

Thanks,
Imran

[René]

Hi Imran,

Ad 1/ I think that's default behaviour of applications created using Genesys Studio that new request is always redirected to Start block. You would need to handle this situation in your code - pass some variable that identifies target page within application B, check this variables in a block following START block of application B and jump to target page.

Ad 2/ By default, all variables defined in Start block and all input fields are passed to remote voice application.

R.

[ImranMohammed]

Thanks Rene...
@1: thats exactly what I have been doing.. looks like I have to live with that then
@2: am sure the variables are not getting passed to the new voice app, but let me give it a try again. Will try and debug