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Offline Lorenzo

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Genesys - Microsoft CCF integration
« on: March 08, 2010, 02:26:02 PM »
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Hello,

I would like to know if you encountered a Genesys - Microsoft CCF integration and what are the difficulties of such an integration.
I only found some business documents but no technical ones regarding this integration.
Is there a specific desktop integrated into Microsoft CCF which would handle all the call and email functionalities that Genesys usually handle with GAD ?

Thanks for your help
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Offline Lorenzo

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Re: Genesys - Microsoft CCF integration
« Reply #1 on: March 18, 2010, 10:58:49 AM »
Any feed back on this subject ?
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