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Offline CTIgem

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Agent group report with a muti-skilled agent
« on: March 30, 2010, 07:50:39 PM »
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CCA reporting experts out there!
How do you get number of calls taken from who is belong to multiple agent groups and has multiple skills?

Thanks.
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Offline cavagnaro

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Re: Agent group report with a muti-skilled agent
« Reply #1 on: March 30, 2010, 09:23:37 PM »
Create new reports with filters
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