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Offline aakarach

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OUtbound table is not updating
« on: May 13, 2010, 08:44:47 PM »
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Hello

  when I try to send a call to and edify IVR port via Genesys outbound over a VTD, i do not get the proper results. ie the results dont get updated in the OCM.  All I get is the record in Retrieved status and then they stale out. 

the calls are made and the calls are transferred out.  PLease can some one help
 

thanks
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Offline Fra

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Re: OUtbound table is not updating
« Reply #1 on: May 13, 2010, 09:16:37 PM »
Again..guys, how many times shall we say again we need LOGS, can't troubleshoot just reading a high level narrative...
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Offline aakarach

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Re: OUtbound table is not updating
« Reply #2 on: May 13, 2010, 10:35:41 PM »
Hello Farah
  what logs do you need

Thanks
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