dailer dailed outbound calls and agent dailed outbound stats

[kevin]

can we get stats in pulse for dailer dailed outbound calls and agent dailed outbound calls?

thanks in advance

[cavagnaro]

Yes, create a filter, if the call contains GSW_PHONE then it is a dialer call, if not it is a manual call.

[kevin]

Hi Cav,

Are you talking about filter in DMA?

[cavagnaro]

In the StatServer, which can be done using DMA if you want.

[kevin]

Hi Cav,

I updated a routing with key GSW_PHONE value = dailer, created a filter on statserver and a formula on pulse report to check the and print call type. Am i doing it right?

please advice

THanks

[cavagnaro]

Filter should be:

PairExist("GSW_PHONE",*) for OCS Outbound calls

and

~(PairExist("GSW_PHONE",*)) for agent outbound calls.

[kevin]

HI Cav,

could you pls let me know the formula/stat to display with that filter  assigned in pulse.

I dont know if we could assign filter to coustom formula and display that.

thanks