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Offline Silent

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Genesys SMS Server not starting
« on: June 17, 2010, 09:55:52 PM »
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Hi,

Did anyone install Genesys SMSServer 8.0.1 in your environment. I tried doing it but application is not starting up and also logs are not generating. Kindly suggest what will be the issue.


Thanks

Offline cavagnaro

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Re: Genesys SMS Server not starting
« Reply #1 on: June 17, 2010, 10:38:02 PM »
Silent, you are too silent...please at least run in console mode to see what do you get...

Offline Silent

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Re: Genesys SMS Server not starting
« Reply #2 on: June 17, 2010, 11:19:30 PM »
Hi Cavagnaro,

This is the error
==
22:57:01.402 Std 55301 Failed to connect to configuration server: 'Genesys.CfgLib.CfgNotConnectedException: Not connected to CS, error_code: Genesys.CfgLib.CfgErrorCode[errorType=CFGAppSecurityViolation,objectType=CFGApplication,objectProperty=DBID,errorString=[b]Application type doesn't match[/b]]'
==

Imported the template from genesys website and Application Type by default show as "IS Transport Server". It issue with application type?

thanks

Offline rpenney

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Re: Genesys SMS Server not starting
« Reply #3 on: June 18, 2010, 07:53:57 AM »
I would say it is an "application type" issue.

What version of config server are you running?

Offline Silent

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Re: Genesys SMS Server not starting
« Reply #4 on: June 18, 2010, 06:25:11 PM »
Config server - 7.6.000.20 (Single tenant)
Ixn Server - 7.6.101.21
SMS Server - 8.0.100.07

Offline Timur Karimov

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Re: Genesys SMS Server not starting
« Reply #5 on: June 18, 2010, 06:37:44 PM »
look at config server log-file and find in them the coresponded error aboput witch app type is requested. then change the application type manual throw durect edit the config db.

for last three mont it's second template error in new product. genesys - too poor product internal test ?!

WBR Thaler

Offline cavagnaro

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Re: Genesys SMS Server not starting
« Reply #6 on: June 18, 2010, 08:19:44 PM »
It is beginning to look like Alcatel software....no!!!!!!!!!!!!!!!!!!!!!! please no more!!!!!!!!!!!!

Offline Silent

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Re: Genesys SMS Server not starting
« Reply #7 on: June 18, 2010, 09:35:12 PM »
Thanks guyz, I changed the application type to 'Third Party Server' and app is working fine.
Looks to be a bug in SMS Server Template.

Offline jan1213

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Re: Genesys SMS Server not starting
« Reply #8 on: June 19, 2010, 07:11:12 AM »
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