Discriminate incoming mail accounts on IRD

[cavagnaro]

Hi guys,
I have a question, would like to know how to configure a View in the IRD (Business Interactions) so I have two email accounts configured on EJS which need to have different strategies...how does the view query would be???
Thanks

[Timur Karimov]

[quote author=cavagnaro link=topic=5642.msg24671#msg24671 date=1276814882]
Hi guys,
I have a question, would like to know how to configure a View in the IRD (Business Interactions) so I have two email accounts configured on EJS which need to have different strategies...how does the view query would be???
Thanks
[/quote]
Hi cav,

do you try create new end point on media server object ? and bound to this new end point additional strategies?
samething like this
http://cid-4e42d920100f5710.photos.live.com/self.aspx/%d0%9d%d0%be%d0%b2%d0%b0%d1%8f%20%d0%bf%d0%b0%d0%bf%d0%ba%d0%b0/email^_sample.JPG

[cavagnaro]

I think will be like your ESJ object, several accounts but on my case different strategies...
So support will not have autoanswer and will go to agent group 1
sales questions will have autoanswer, acknowledge and go to AG2
and so and so...

Thanks

[René]

Hi Cav,

You can use the solution proposed by Timur or define a new view with following condition:

[font=courier]Mailbox = '<value of the key "address" of particular mailbox defined in ESJ options'[/font]

R.

[Krister]

Run a main startview where you have a multiscreen object to sort the incoming emails using screening rules from knowledge manager.
If that is hard then just take out UData Mailbox and sort accordingly.

[cavagnaro]

[quote author=René link=topic=5642.msg24683#msg24683 date=1276875746]
Hi Cav,

You can use the solution proposed by Timur or define a new view with following condition:

[font=courier]Mailbox = '<value of the key "address" of particular mailbox defined in ESJ options'[/font]

R.
[/quote]

Hi René,
Tried to do this but I got a message on logs indicating that in the table the column 'Mailbox' couldn't be found on the table...so I started to see the columns of the Interaction Server and yes, such column doesn't exits...what else can I do?

[cavagnaro]

Ok created a Custom Property with that value following the MM User guide...lets see what happens tomorrow.

[YevgeniyP]

Another approach (without custom attributes) is to do the analysis in the strategy and place interactions into different queues. After that each queue processed by appropriate strategy.
YP

[cavagnaro]

Custom attributes did work BUT handling queues was a little bit messy.
What I ended up doing was to install another ESJ instance...and works fine and nice

[vma]

I'm having 40 different pop account defined in ESJ and what I am using is the attached 'Mailbox' field. I created a List of objects with data for each of these mailboxes and I get dynamically the needed info from these lists based on the Mailbox field.
Hope it helps.