Access rights in GAD

[a.jay]

Hi everyone! Somewhere there has already been described about the access group. But I have the following question:
I have a Genesys Desktop -> Agent Group there are several groups of agents. Supervisors should have access only to its group of operators. How can this be implemented?
Help, plz

[a.jay]

Probably besides how to create Separate access group no other choice.

[Steve]

Create access groups for your supervisors, then only grant them permissions on the group of agents that you want them to see.

Make sure that the supervisors are not members of any other access group that could give them permissions on the agents you don't want them to see.

[a.jay]

Essentially, I thought as much, thanks a lot Steve!

[oklutep]

Hi there,

as fas as i know, when it comes to displaying Agent Groups (or any objects in general) in Supervisor desktop, there are two things to do:
[list]
[li]configure the access rights in CME on the Folder/Object level[/li]
[li]additional configuration of the Supervisor Desktop[/li]
[/list]

The former was discussed already, the latter is about this:
[list]
[li]creating the Object Sets of Agent Groups - Object Sets are groups of genesys objects in Supervisor Desktop - so "group of Agent Groups" in this case[/li]
[li]assignig the Object Sets to a View Profile Template[/li]
[li]and - at last - assigning a View Profile Template to a particular person - supervisor (this can be done in Supervisor Desktop, too, in a Person's (or Agent's configuration)[/li]
[/list]

To be able to perform these operations, you must use an account (person) with configured annex. The [font=courier]SupervisorExtended[/font] option should be [font=courier]10[/font]. Once you have one account with such permissions, you can grant these to other persons in the person's configuration in Supervisor Desktop.

Hope this helps a bit

[a.jay]

[quote author=Steve link=topic=5735.msg24992#msg24992 date=1279122044]
Create access groups for your supervisors, then only grant them permissions on the group of agents that you want them to see.

Make sure that the supervisors are not members of any other access group that could give them permissions on the agents you don't want them to see.
[/quote]

You know, I checked that the supervisor could not be found any more in any group, but, unfortunately, the supervisor can monitor the agents from other groups.

oklutep, thx, but I can't do first point .

[Steve]

Have you checked the administrators group?

[a.jay]

It's worked!
1) In Tenant Environment add rights to access group "Read, Propogate";
2) In Tenant Resources add rights to access group "Read, No Propogate";
3) In the catalog Agent Groups add rights to access group "Read, No Propogate";
4) In the catalog Persons add rights to access group "Read & Execute, No Propogate";
5) In the catalog Agent Groups in the desired group (which will monitor the supervisor) add rights to access group "Full Control".
After change need restart GAD (but in version 7.6.301.07 don't need restart GAD)