Discriminate incoming mail accounts on IRD

[cavagnaro]

Hi guys,
I have a question, would like to know how to configure a View in the IRD (Business Interactions) so I have two email accounts configured on EJS which need to have different strategies...how does the view query would be???
Thanks

[Timur Karimov]

Hi guys,
I have a question, would like to know how to configure a View in the IRD (Business Interactions) so I have two email accounts configured on EJS which need to have different strategies...how does the view query would be???
Thanks

Hi cav,

do you try create new end point on media server object ? and bound to this new end point additional strategies?
samething like this
http://cid-4e42d920100f5710.photos.live.com/self.aspx/%d0%9d%d0%be%d0%b2%d0%b0%d1%8f%20%d0%bf%d0%b0%d0%bf%d0%ba%d0%b0/email^_sample.JPG

[cavagnaro]

I think will be like your ESJ object, several accounts but on my case different strategies...
So support will not have autoanswer and will go to agent group 1
sales questions will have autoanswer, acknowledge and go to AG2
and so and so...

Thanks

[René]

Hi Cav,

You can use the solution proposed by Timur or define a new view with following condition:

Mailbox = '<value of the key "address" of particular mailbox defined in ESJ options'

R.

[Krister]

Run a main startview where you have a multiscreen object to sort the incoming emails using screening rules from knowledge manager.
If that is hard then just take out UData Mailbox and sort accordingly.

[cavagnaro]

Hi Cav,

You can use the solution proposed by Timur or define a new view with following condition:

Mailbox = '<value of the key "address" of particular mailbox defined in ESJ options'

R.

Hi René,
Tried to do this but I got a message on logs indicating that in the table the column 'Mailbox' couldn't be found on the table...so I started to see the columns of the Interaction Server and yes, such column doesn't exits...what else can I do?

[cavagnaro]

Ok created a Custom Property with that value following the MM User guide...lets see what happens tomorrow.

[YevgeniyP]

Another approach (without custom attributes) is to do the analysis in the strategy and place interactions into different queues. After that each queue processed by appropriate strategy.
YP

[cavagnaro]

Custom attributes did work BUT handling queues was a little bit messy.
What I ended up doing was to install another ESJ instance...and works fine and nice

[vma]

I'm having 40 different pop account defined in ESJ and what I am using is the attached 'Mailbox' field. I created a List of objects with data for each of these mailboxes and I get dynamically the needed info from these lists based on the Mailbox field.
Hope it helps.