" /> What is the role of Siebel Marketing in Outbound? - Genesys CTI User Forum
« previous next »
Pages: [1]   Go Down

Author Topic: What is the role of Siebel Marketing in Outbound?  (Read 2141 times)

Offline Steve

  • Sr. Member
  • ****
  • Posts: 298
  • Karma: 11
What is the role of Siebel Marketing in Outbound?
« on: October 01, 2010, 12:33:39 PM »
Advertisement
What role does Siebel Marketing play in Outbound? Previously I have used GAD with Outbound but now have a requirement to use a Siebel desktop.

The Genesys docs say that Siebel Marketing is required, but not why. So my question is, what does it do?
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: What is the role of Siebel Marketing in Outbound?
« Reply #1 on: October 01, 2010, 01:15:58 PM »
Hi Steve,

Siebel Marketing is required by Gplus Outbound adapter as without Marketing module some required Siebel components are not available thus adapter cannot work properly.

R.
Logged

Offline Steve

  • Sr. Member
  • ****
  • Posts: 298
  • Karma: 11
Re: What is the role of Siebel Marketing in Outbound?
« Reply #2 on: October 03, 2010, 03:56:15 PM »
Rene - Thanks

Does that mean it is required on all the agents PCs?
Logged

Offline René

  • Administrator
  • Hero Member
  • *****
  • Posts: 1832
  • Karma: 62
Re: What is the role of Siebel Marketing in Outbound?
« Reply #3 on: October 03, 2010, 04:07:09 PM »
Hi Steve,

I assume that you're going to use Siebel as agent desktop application so the answer is yes.

R.
Logged
Pages: [1]   Go Up
« previous next »