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Offline Martin

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Genesys as an Outbound Solution?
« on: October 07, 2010, 08:00:43 AM »
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If my business was 85%+ Outbound Sales, how effective would Genesys be at delivering the services I need?  Is Genesys predominantly an Inbound solution e.g. Customer Service work etc?
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Offline Dionysis

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Re: Genesys as an Outbound Solution?
« Reply #1 on: October 07, 2010, 08:46:43 AM »
The Genesys outbound solution is one of the best available.

Their call progress detection leaves a little to be desired though IMHO.
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