Outbound statistic in CCPulse

[Overrider]

Once again I have strange situation with statistics. We have outbound solution, communication DN and StatServer statistics (like CampRecordsCompleted etc) is in place. In CCPulse I can see stats, but all their values are zeroes, for realtime and historical views. Also when I select "Monitor extended status" for campaign its "StatusDeactivated" for all campagns, nevertheless if they actualy running or not.
Could someone advice me at least where to dig? 

[mark]

What are you seeing in stat server logs? Can you see messages relating to OCS or the stats in particular?

[Overrider]

No, I cannot see any records of OCS/OCM activities even in debug-level logs of reporting StatServer. What could this mean?

[catanirex]

Do you have the correct StatServer on the Connection tab of the campaign?

Do you have Java extensions for OCS activated on StatServer side?

[gzooby]

Hi, I´m having the same problem, all my statistics related to outbound campaigns are in zero.
I have both StatServer and StatServerReporting, I have connection to this both apps in my OCS application. In my campaign groups I  have only connection to StatServer and SIPServer not to StatServerReporting. I have defined my communicationDN and added in annex ta a default section, with an option called outbound_contact_center in true!
What could be the problem, here is my OCS log when it opens the datastream

10:34:13.890 STAT_EVENT
10:34:13.890 Std 04503 Connected to StatServer 'StatServerReporting' at host 'sipedenor01', port 3872
Connected to server 'StatServerReporting' on socket '564'

10:34:13.890 STAT_EVENT SEventRegistered was received.
Connected to server 'StatServerReporting' on socket '564'
10:34:13.890 Std 90000 Request to open DataStream: StatServer 'StatServerReporting', StatExtension 'OCCStatExtension.jar'

10:34:13.937 STAT_EVENT SEventDataStreamOpened was received.
10:34:13.937 Std 90001 DataStream opened: StatServer 'StatServerReporting', StatExtension 'OCCStatExtension.jar'
received from 65200(SIPServer)sipedenor01:3000(fd=476) message EventResourceInfo


Any ideas?? Thank you

[cavagnaro]

And what does SS responds to those requests??

[gzooby]

I have just restarted OCS to try other thing...
The answer you mean is at StatServer log?

12:00:00.671 Trc 04541 Message RegisterClient received from 1952 ( 'OCS')
2013-12-16 12:00:00> Client: Message from OCS(1952) received
2013-12-16 12:00:00> Client: Message 'RegisterClient'
'PROTOCOL' 'StatExchangeProtocol 2.0.4'
'LIB_INTERNAL_VERSION' 8
'CLIENT_NAME' 'OCS'
12:00:00.671 Trc 04522 Client 1952 authorized, name 'OCS', type 'Unknown'
2013-12-16 12:00:00> Client: Sending message to OCS(1952)
2013-12-16 12:00:00> Client: Message 'ClientRegistered'
'STRING_VALUE' '8.1.000.11'
'LONG_VALUE' 61
'TM_LENGTH' 1387206000
'TM_SERVER' 1387206000
'USER_REQ_ID' 0
'REQ_ID' 0
12:00:00.671 Trc 04541 Message OpenDataStream received from 1952 ( 'OCS')
2013-12-16 12:00:00> Client: Message from OCS(1952) received
2013-12-16 12:00:00> Client: Message 'OpenDataStream'
'REQ_ID' 1
'USER_REQ_ID' 0
'PROTOCOL_NAME' 'OCCExtensionReportingProtocol'
'PROTOCOL_DATASOURCE_TYPE' 'OCServer'
'PROTOCOL_VERSION_MAJOR' 1
'PROTOCOL_VERSION_MINOR' 0
'DATASTREAM_TYPE' 1
'DATASTREAM_DATASOURCE_NAME' 'OCS'
'DATASTREAM_DATACONSUMER_URL' 'OCCStatExtension.jar'
2013-12-16 12:00:00> Client: Sending message to OCS(1952)
2013-12-16 12:00:00> Client: Message 'DataStreamOpened'
'STRING_VALUE' 'DataStream is opened successfully'
'LONG_VALUE' 14
'TM_LENGTH' 0
'TM_SERVER' 1387206000
'USER_REQ_ID' 0
'REQ_ID' 1

[gzooby]

The connection in my campaign group should be to StatServer or StatServerReporting??

Searching in StatServerReporting log there is no "datastream" mentioned...as there is in StatServer

[gzooby]

I found the solution to the problem.

The thing was i was missing the VTD in my campaign group. So i Had to assign a VTD in the annex tab of the campaign group...

Anyone can explain me what is the technical meaning of this VTD??

After I added this, the real time statistics started throwing the correct values!


Regards!