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simmerl

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unexpected "hang up" Calls
« on: January 01, 1970, 12:00:00 AM »
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does anybody know about a problem between Tserver for Definity 6.5 and Avaya switch. since we migrated from Version 5.1 to 6.5 we have a lot of (500 per day) unexpected hang up Calls. that means: the agent answers the call and 3 seconds later the call is disconnected.
and it's definitely not the customer who hangs up.
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Vivek

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unexpected
« Reply #1 on: January 01, 1970, 12:00:00 AM »
  • Best Answer
    • We had this problem. I think yours also could be same if I am correct..... Check your tserver log file for EventLinkDisconnected. If you found then there must be disconnect between PBX and Tserver. ",2002719 12:48:30,10180,594 594,"simmerl
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    Vivek

    • Guest
    unexpected
    « Reply #2 on: January 01, 1970, 12:00:00 AM »
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    • I am sorry, it must be something else... check with Genesys Tech Support for help.
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    Rory

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    unexpected
    « Reply #3 on: January 01, 1970, 12:00:00 AM »
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    • Is this for outbound calling or inbound? I have seen this with outbound where the wrong call is being disconnected on the transfer o the agent.
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