How to create a new type of filter based on the origin of the interaction?

[sirmarp]

Hello mates, i'm having some troubles when i need to create a new type of filter...

I tried to do a custom filter in statserver but doesn't work... the only filters that work are the ones who come with the software (voice, chat, email,..., u know the ones...)



I'm only going to use voice and email, so i want to create a filter based on the origin of the call or the email... the statistics will only have results if the interaction comes from an campaign started in Siebel...

Can someone help me?

Best regards

[Timur Karimov]

[quote author=sirmarp link=topic=6013.msg26126#msg26126 date=1289839040]
Hello mates, i'm having some troubles when i need to create a new type of filter...
I tried to do a custom filter in statserver but doesn't work... the only filters that work are the ones who come with the software (voice, chat, email,..., u know the ones...)
I'm only going to use voice and email, so i want to create a filter based on the origin of the call or the email... the statistics will only have results if the interaction comes from an campaign started in Siebel...
Can someone help me?
Best regards
[/quote]
create and atach interaction data in u routing strategy. then use samething like the
PairExist("YouIntDataKey", "FilterValue")

as a filter.
WBR

[sirmarp]

thank you mate

by the way, i need to implement some treatments using scxml language in genesys... do you know how to do it? how to implement it?

[Timur Karimov]

[quote author=sirmarp link=topic=6013.msg26154#msg26154 date=1290009612]
thank you mate

by the way, i need to implement some treatments using scxml language in genesys... do you know how to do it? how to implement it?
[/quote]
what u mean? install Orchestration Server, create any scripts by wordpad or composter, use the Genesys 8.0 SCXML Technical Reference for details and Genesys 8.0 SCXML Samples for samples of implementation.
WBR