Running the Genesys tech tutorials on winxp....

[Scottyjohn]

Hey,
Ive just installed a fresh windows xp machine and am trying to run the tech tutes downloaded from the support site.  I have java installed, but the presentation sticks with "waiting on media stream"  in the mini player window.

Any ideas how to get these working?

[cavagnaro]

Windows media player updated and codecs?

[Scottyjohn]

Hi,
Yes, I can navigate to the audio file and plays fine so Im thinking the media player part of it is fine.  Possibly a javascript error, but Ive set the security to lowest and enabled all script running etc

[cavagnaro]

Maybe a IE version issue? What happens if you enable Java error console?

[Scottyjohn]

Just built a windows XP original with no service pack and ie6 and its working now.  Must be a version issue with later IE....

Thanks for the help C

[Anth]

Where on the support site are they?

ill check it on my end for you