" /> CCPulse totals in Templates - Genesys CTI User Forum

Author Topic: CCPulse totals in Templates  (Read 2337 times)

Offline PFCCWA

  • Hero Member
  • *****
  • Posts: 655
  • Karma: -7
CCPulse totals in Templates
« on: November 08, 2010, 06:09:31 PM »
Advertisement
Hello,

Is it possible to have a total colum within a ccpulse template?
I cant see an obvious reason where you can do it.

Am I right in saying the only way would be to create a formula statistic comprimising of the objects?
Thanks,
WA

Offline Steve

  • Sr. Member
  • ****
  • Posts: 298
  • Karma: 11
Re: CCPulse totals in Templates
« Reply #1 on: November 09, 2010, 02:51:16 PM »
Total Numbers (TotalNumberInboundCalls etc) and Total Times in different statuses are standard statistics, so you don't need formula.