Invalid Route Address

[boyzvenom]

Hi All,

I have an agent logged in and ready to receive calls. But the call is not reaching the agent and calls it an invalid route address. The call we are talking about is . Apart from teh snapshot pasted below, i have also attached the log file. Please help me as i have been stuck here for a long while. Thanks.

@02:57:30.4060 [0] 7.5.001.04 send_to_client: message EventError
(Invalid route address)
AttributeEventSequenceNumber 00000000000095af
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 406000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeExtensions [110] 00 04 00 00..
'CUSTOMER_ID' 'Resources'
'SWITCH' 'AlcatelOXE'
'GCTI_SOURCE_ERROR_TYPE' 3
'GCTI_SOURCE_ERROR_CODE' 3
AttributeErrorMessage 'Invalid route address'
AttributeErrorCode 402
AttributeUserEvent RequestRouteCall
AttributeClientID 15
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeOtherDN '7004'
AttributeLocation 'AlcatelOXE'
AttributeRouteType 10 (RouteTypeDirectAgent)
AttributeReason [14] 00 01 01 00..

Rgds,
Suresh

[cavagnaro]

We need:
1. TServer configuration
2. Complete log with the call involved and CONNID identified to be able to follow the call
3. DNs configuration on Switch

That to begin

[boyzvenom]

Hi. Thanks for the reply. Could not upload the file. hence pasting it here.

Tserver config

[agent-reservation]
reject-subsequent-request=true
request-collection-time=100 msec
reservation-time=10000 msec

[backup-sync]
addp-remote-timeout=20
addp-timeout=10
addp-trace=full
network-provided-address=false
protocol=addp
sync-reconnect-tout=20 sec

[call-cleanup]
cleanup-idle-tout=0
notify-idle-tout=0
periodic-check-tout=10 min

[ext-filter]
GCTI_ACTIVE_MONITORING=on
GCTI_AGENT_GROUP=on
GCTI_BLOCKED=on
GCTI_BUSINESS_CALL=on
GCTI_CC_TREATMENT_TYPE=on
GCTI_CSTA_CALLS_IN_FRONT=on
GCTI_CSTA_CALLS_IN_QUEUE=on
GCTI_CURRENT_GUIDE_LEVEL=on
GCTI_EMUL_GLOB_WAIT_TIME=on
GCTI_EMUL_WAIT_TIME=on
GCTI_ESTIMATED_WAITING_TIME=on
GCTI_GLOB_CID=on
GCTI_GLOBAL_WAITING_TIME=on
GCTI_INFO_STR=on
GCTI_LAST_REDIRECTION_DEVICE=on
GCTI_NAT_INDICATION=on
GCTI_NAT_INDICATIONTYPE=on
GCTI_NETWORK_TIMESLOT=on
GCTI_NOT_READY_ACTIVATION=on
GCTI_OLD_GLOB_CID=on
GCTI_OTHER_DEVICE_NAME=on
GCTI_PARTY_NAME=on
GCTI_PILOT_NUMBER=on
GCTI_PREASSIGNED_AGENT=off
GCTI_REROUTED_CALL_INDICATION=on
GCTI_RESET_RESERVATION=on
GCTI_SATURATION=on
GCTI_SECRET_ID_NN=on
GCTI_SET_RESERVATION=on
GCTI_SOURCE_ERROR_CODE=on
GCTI_SOURCE_ERROR_TYPE=on
GCTI_SUB_OTHER_DN=on
GCTI_SUB_THIRD_DN=on
GCTI_SUB_THIS_DN=on
GCTI_SUPERVISED_TRANSFER=on
GCTI_THIS_DEVICE_NAME=on
GCTI_TRANSFER_POSSIBLE=on
GCTI_VPS_CODE=on
GCTI_WAITING_TIME=on
ReasonCode=on

[extrouter]
cast-type=route direct-callid reroute direct-uui direct-ani direct-notoken dnis-pool direct-digits pullback route-uui direct-network-callid
cof-ci-defer-create=0
cof-ci-defer-delete=0
cof-ci-req-tout=500 msec
cof-ci-wait-all=false
cof-feature=false
cof-rci-tout=10 sec
default-dn=
dn-for-unexpected-calls=
event-propagation=list
match-call-once=true
network-request-timeout=20 sec
reconnect-tout=5 sec
register-attempts=5
register-tout=2 sec
report-connid-changes=false
request-tout=20 sec
resource-allocation-mode=circular
resource-load-maximum=0
route-dn=
tcs-queue=
tcs-use=never
timeout=60 sec
use-data-from=active
use-implicit-access-numbers=false

[lang-map]
lang-0=
lang-1=French
lang-10=
lang-11=
lang-12=
lang-13=
lang-14=
lang-15=
lang-16=
lang-17=
lang-18=
lang-19=Russian
lang-2=English (US)
lang-20=
lang-21=
lang-22=
lang-23=
lang-24=
lang-25=
lang-26=
lang-27=
lang-28=
lang-29=
lang-3=German
lang-30=
lang-31=
lang-32=
lang-33=
lang-34=
lang-35=
lang-36=
lang-37=French (Canada)
lang-38=
lang-39=
lang-4=Spanish
lang-40=
lang-41=Cantonese
lang-42=Korean
lang-43=
lang-44=
lang-45=
lang-46=
lang-47=
lang-48=
lang-49=Japanese
lang-5=
lang-50=
lang-51=
lang-52=Mandarin
lang-53=
lang-54=
lang-55=Vietnamese
lang-6=
lang-7=
lang-8=Italian
lang-9=
lang-def=1

[license]
license-file=7260@GenesysA
num-of-licenses=0
num-sdn-licenses=200

[link-control]
expire-call-tout=60
full-linktrace=false
ha-sync-dly-lnk-conn=false
max-outstanding=64
quiet-cleanup=false
quiet-startup=false
restart-cleanup-dly=0
restart-cleanup-limit=0
restart-period=20
rq-expire-tout=90000
rq-gap=0

[link-tcp]
hostname=9.186.4.217
port=2555
protocol=tcp

[log]
all=network,TServer_AlcatelOXE,stdout
buffering=false
expire=20
segment=10000
verbose=all

[TServer]
accode-data=none
accode-name=GCTI_CSTA_ACCOUNT_INFO
accode-privateservice=false
ack-on-noevt=false
agent-no-answer-action=notready
agent-no-answer-overflow=recall
agent-no-answer-timeout=15
agent-smart-monitor=false
agent-state-evt-tout=500
agent-state-trans-type=acw
agent-strict-id=false
agent-substitute=true
agent-trans-nra-code=0
allow-20-announ=false
auto-originate=true
auto-originate-enable=true
auto-transfer-to-route=true
background-processing=false
background-timeout=60 msec
callback-dn=CallbackDN
check-tenant-profile=false
clean-failed-consult=on
clean-failed-to-pilot=false
compatibility-port=0
consult-user-data=joint
convert-otherdn=+agentid +reserveddn +fwd
correct-connid=true
correct-rqid=true
customer-id=Resources
cwk-in-idle-force-ready=false
def-acr-eval-level=5
def-acr-status=true
emu-redir-accode=0
emu-redir-enable=true
emu-redir-handover-tout=0
extn-no-answer-overflow=none
extn-no-answer-timeout=15
failed-call-rls-dly=0
headset-mode=false
imm-trf-route-external=false
inbound-bsns-calls=false
inherit-bsns-type=false
inhibit-hold-tone=false
inhibit-progress-tone=false
internal-bsns-calls=false
legal-guard-acw=false
legal-guard-reason=0
legal-guard-time=0
link-1-name=link-tcp
log-trace-flags=+iscc +cfg$dn -cfgserv +passwd +udata -devlink -sw -req -callops -conn +client
management-port=0
max-pred-req-delay=3
merged-user-data=main-only
min-route-dly=0
min-xfer-complete-dly=0
min-xfer-init-dly=0
nas-private=false
notrdy-bsns-cl-force-rdy=false
outbound-bsns-calls=false
participation-type=silent
password-separator=
pcm-port-rls-dly=0
posn-no-answer-overflow=recall
posn-no-answer-timeout=15
prd-dist-call-ans-time=3
predictive-delay-time=0
prioritary-transfer=false
real-agent-pause-time=0
release-alerted-calls=false
report-emul-wait-info=false
retain-call-tout=15
route-handover-timeout=3
route-request-attempts=3
rsi-remain-retry=0
rsi-report-xfer=true
rsi-reroute-auth=63
rsi-xfer-tout=250
server-id=107
snapshot-interval=5
snapshot-mon-opt=false
snapshot-on-start=false
super-queue=false
supervised-route=false
supervised-route-timeout=5
supervised-transfer=false
supervisor-call=false
supervisor-call-enable=false
supervisor-step-in=false
switchover-bck-compat=false
switchover-grace-tout=0
timed-cwk-in-idle=false
unknown-bsns-calls=false
unknown-xfer-merge-udata=false
use-rsi-consult=false
user-data-limit=16000
wrap-up-time=600

[boyzvenom]

pasting tserver logs. Conn id 006b01de07d92032



--- RqHandler::RequestQueryAddress ---
11/24/10@02:57:24.375 +++ Rq::RouteRequest +++
  *** Transaction Info:
    Type/Oper. : 5 - 31 <Request : RouteRequest>
    crossRef  : 300001f2
    hostRef    : 112a
    ConnId[0]  : (76-1f2)-<(Trunk)>
    SubjDev[0] : 8001 (Private)
    LocalDev[0]: 00918939266425 (Public)
    LocalDev[1]: 6200 (Private)
    *** PrivateList has 3 elements:
      PData : Global CallID : 8c72ec4c76000100
      PData : Supervised Transfer: 0
      PData : National Indication: [11:00918939266425]
  Call::Call: call (76:0) created
@02:57:24.3750 Call [006b01de07d92032]: urid 0001006b
@02:57:24.3750 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 65643
AttributeConnID 006b01de07d92032
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeCallID 118
@02:57:24.3750 [BSYNC] Trace: Sent
  Have a call [2:76:0]:[-]:[-]:0
  an internal party <8001> with role '4' is added to the call (2:76:0)
  an external party <00918939266425> with role '1' is added to the call (2:76:1)
  PartyRQueue::Queue: for <76:76:8001/created/Ok> with cause (NewCall[22])
  PartyRQueue::PushQueue: queue <8001> is pushed for <76:76:8001>
  TmCall::created(0:0): for <2:76:2> with rel (0)
@02:57:24.3750 [ISCC] Debug: Call created:
+ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:0 i:00000076 nw:8c72ec4c76000100 t:2
@02:57:24.3750 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 65643
AttributeConnID 006b01de07d92032
@02:57:24.3750 [BSYNC] Trace: Sent
  PartyRQueue::commit::created[0]: for <76:76:8001/queued> with cause/rel (0:0)
@02:57:24.3750 [ISCC] Debug: Party added [ssp view]:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000,0000000000000000 p:2 i:00000076 nw:00000000:8c72ec4c76000100 t:2
+ p:0126bb20 @ c:006b01de07d92032,01840fb0 r:2 t:0 s:9 n:8001
  p:018721d0 @ c:006b01de07d92032,01840fb0 r:1 t:1 s:0 n:00918939266425
@02:57:24.3750 [ISCC] Debug: Party added:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:1 i:00000076 nw:8c72ec4c76000100 t:2
+ p:0000000000000000,0126bb20 @ c:006b01de07d92032,01840fb0 r:2 ------ n:8001:
@02:57:24.3750 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message EventCallPartyState
AttributeDN '8001'
AttributePartyUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K00007A'
AttributePartyID 406b01de07d92056
AttributeConnID 006b01de07d92032
@02:57:24.3750 [BSYNC] Trace: Sent
@02:57:24.3750 [0] 7.5.001.04 distribute_event: message EventQueued
AttributeEventSequenceNumber 00000000000095a5
AttributeTimeinuSecs 375000
AttributeTimeinSecs 1290538644 (02:57:24)
AttributeExtensions [147] 00 04 02 00..
'GCTI_GLOB_CID' bin: 8C 72 EC 4C.. (len=8)
'GCTI_SUPERVISED_TRANSFER' 0
'GCTI_NAT_INDICATIONTYPE' 'Public:International'
'GCTI_NAT_INDICATION' '00918939266425'
AttributeNetworkCallID 8c72ec4c76000100
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '8001'
AttributeThisTrunk 262642
AttributeThisDNRole 2
AttributeThisDN '8001'
AttributeOtherTrunk 262642
AttributeOtherDNRole 1
AttributeOtherDN '00918939266425'
@02:57:24.3750 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
@02:57:24.3750 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
02:57:24.375 Int 04544 Interaction message "EventQueued" generated
02:57:24.375 Trc 04542 EventQueued sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:24.375 Trc 04542 EventQueued sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:24.375 Trc 04542 EventQueued sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:24.375 Trc 04542 EventQueued sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
  Party::Dial: for <76:76:00918939266425/created/Ok> with cause (NewCall[22])
  Party::Activate: for <76:76:00918939266425/created/Ok> with cause (NewCall[22])
  Party::commit::created[0]: for <76:76:00918939266425/dialling> with cause/rel (0:0)
@02:57:24.3750 [ISCC] Debug: Party added [ssp view]:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000,0000000000000000 p:2 i:00000076 nw:00000000:8c72ec4c76000100 t:2
  p:0126bb20 @ c:006b01de07d92032,01840fb0 r:2 t:0 s:9 n:8001
+ p:018721d0 @ c:006b01de07d92032,01840fb0 r:1 t:1 s:1000c n:00918939266425
@02:57:24.3750 [ISCC] Debug: Party added:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:2 i:00000076 nw:8c72ec4c76000100 t:2
  p:0000000000000000,0126bb20 @ c:006b01de07d92032,01840fb0 r:2 ------ n:8001:
+ p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:24.3750 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message EventCallPartyState
AttributeDN '00918939266425'
AttributePartyUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K00007B'
AttributePartyID 406b01de07d92057
AttributeConnID 006b01de07d92032
@02:57:24.3750 [BSYNC] Trace: Sent
  PartyRQueue::Alert: for <76:76:8001/queued/Ok> with cause (EnteringDistribution[42])
  PartyRQueue::commit::changed[2]: for <76:76:8001/queued> with cause/rel (0:0)
@02:57:24.3750 [0] 7.5.001.04 distribute_event: message EventRouteRequest
AttributeEventSequenceNumber 00000000000095a6
AttributeTimeinuSecs 375000
AttributeTimeinSecs 1290538644 (02:57:24)
AttributeExtensions [147] 00 04 02 00..
'GCTI_GLOB_CID' bin: 8C 72 EC 4C.. (len=8)
'GCTI_SUPERVISED_TRANSFER' 0
'GCTI_NAT_INDICATIONTYPE' 'Public:International'
'GCTI_NAT_INDICATION' '00918939266425'
AttributeNetworkCallID 8c72ec4c76000100
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
AttributeCallState 0
AttributeThisQueue '8001'
AttributeThisTrunk 262642
AttributeThisDNRole 2
AttributeThisDN '8001'
AttributeOtherTrunk 262642
AttributeOtherDNRole 1
AttributeOtherDN '00918939266425'
@02:57:24.3750 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
02:57:24.375 Int 04544 Interaction message "EventRouteRequest" generated
02:57:24.375 Trc 04542 EventRouteRequest sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:24.375 Trc 04542 EventRouteRequest sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:24.375 Trc 04542 EventRouteRequest sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:24.375 Trc 04542 EventRouteRequest sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
@02:57:24.3750 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message EventUserEvent
AttributeServerRole 0
AttributeUserEvent EventRouteRequest
AttributeThisDN '8001'
AttributeOtherDN '00918939266425'
AttributeCallID 118
AttributeCallType 2
AttributeConnID 006b01de07d92032
AttributeReserved_1 805306866
attr_#1005 8c72ec4c76000100
@02:57:24.3750 [BSYNC] Trace: Sent
--- Rq::RouteRequest ---
link (link-tcp) S->H: (0[0 / 0] requests pending)
02:57:24.375 Trc 04541 RequestAttachUserData received from [224] (0000000f URS 9.186.4.201:3712)
message RequestAttachUserData
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeUserData [68] 00 01 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
AttributeReferenceID 17838
02:57:24.375 Int 04543 Interaction message "RequestAttachUserData" received from 224 ("URS")
@02:57:24.3750 Call [006b01de07d92032]: urid 0002006b
@02:57:24.3750 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 131179
AttributeUserData [68] 00 01 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
AttributeConnID 006b01de07d92032
@02:57:24.3900 [BSYNC] Trace: Sent
@02:57:24.3900 [0] 7.5.001.04 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000095a7
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1290538644 (02:57:24)
AttributeReferenceID 17838
AttributeThirdPartyDN '8001'
AttributeThisQueue '8001'
AttributeThisDNRole 2
AttributeThisDN '8001'
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeUserData [68] 00 01 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
@02:57:24.3900 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
02:57:24.390 Int 04544 Interaction message "EventAttachedDataChanged" generated
02:57:24.390 Trc 04542 EventAttachedDataChanged sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:24.390 Trc 04542 EventAttachedDataChanged sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:24.390 Trc 04542 EventAttachedDataChanged sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:24.390 Trc 04542 EventAttachedDataChanged sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
11/24/10@02:57:24.390 associated data on RSI <8001> will be updated in RouteCall
@02:57:24.3900 [ISCC] Debug: Updated call:
i c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:2 i:00000076 nw:8c72ec4c76000100 t:2
  p:0000000000000000,0126bb20 @ c:006b01de07d92032,01840fb0 r:2 ------ n:8001:
  p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:24.3900 [ISCC] Trace: UserData propagation has been started
@02:57:24.3900 [ISCC] Trace: UserData propagation has been finished
TmCall::changed(2:0): for <2:76:2> with rel (0)
@02:57:24.3900 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 131179
AttributeUserData [68] 00 01 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
AttributeConnID 006b01de07d92032
@02:57:24.3900 [BSYNC] Trace: Sent
02:57:24.531 Trc 04541 RequestAttachUserData received from [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
message RequestAttachUserData
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeReferenceID 1000000
AttributeUserData [103] 00 03 00 00..
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
02:57:24.531 Int 04543 Interaction message "RequestAttachUserData" received from 488 ("ccaoeTranslator")
@02:57:24.5310 Call [006b01de07d92032]: urid 0003006b
@02:57:24.5310 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 196715
AttributeUserData [169] 00 04 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
AttributeConnID 006b01de07d92032
@02:57:24.5310 [BSYNC] Trace: Sent
@02:57:24.5310 [0] 7.5.001.04 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000095a8
AttributeTimeinuSecs 531000
AttributeTimeinSecs 1290538644 (02:57:24)
AttributeReferenceID 1000000
AttributeThirdPartyDN '8001'
AttributeThisQueue '8001'
AttributeThisDNRole 2
AttributeThisDN '8001'
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeUserData [169] 00 04 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
@02:57:24.5310 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
02:57:24.531 Int 04544 Interaction message "EventAttachedDataChanged" generated
02:57:24.531 Trc 04542 EventAttachedDataChanged sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:24.531 Trc 04542 EventAttachedDataChanged sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:24.531 Trc 04542 EventAttachedDataChanged sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:24.531 Trc 04542 EventAttachedDataChanged sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
11/24/10@02:57:24.531 associated data on RSI <8001> will be updated in RouteCall
@02:57:24.5310 [ISCC] Debug: Updated call:
i c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:2 i:00000076 nw:8c72ec4c76000100 t:2
  p:0000000000000000,0126bb20 @ c:006b01de07d92032,01840fb0 r:2 ------ n:8001:
  p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:24.5310 [ISCC] Trace: UserData propagation has been started
@02:57:24.5310 [ISCC] Trace: UserData propagation has been finished
TmCall::changed(2:0): for <2:76:2> with rel (0)
@02:57:24.5310 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 196715
AttributeUserData [169] 00 04 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
AttributeConnID 006b01de07d92032
@02:57:24.5310 [BSYNC] Trace: Sent
02:57:27.390 Trc 04541 RequestQueryAddress received from [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
message RequestQueryAddress
AttributeAddressType 1 (DN)
AttributeAddressInfoType 17 (AddressInfoDNStatus)
AttributeThisDN '8001'
AttributeReferenceID 59
11/24/10@02:57:27.390 +++ RqHandler::RequestQueryAddress +++
  got message from client <13>
  [8001/-]: check device for 'RequestQueryAddress'
  D[8001]::SetContext: ref <59:37790>
  TmRequest::RequestQueryAddress::Add2Msg: context (13:59:37790) is matched to [EventAddressInfo], keep=0
@02:57:27.3900 [0] 7.5.001.04 send_to_client: message EventAddressInfo
AttributeEventSequenceNumber 00000000000095a9
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1290538647 (02:57:27)
AttributeReferenceID 59
AttributeExtensions [195] 00 08 00 00..
'conn-1' '006b01de07d92032'
'call-1' 118
'call-uuid-1' 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
'ct-1' 2
'mt-1' 0
'ps-1' 2057
'party-uuid-1' 'OJD42PCOKD5F9ETKJRAHE2UJ8K00007A'
'status' 1
AttributeAddressInfoStatus 1
AttributeAddressInfoType 17 (AddressInfoDNStatus)
AttributeAddressType 4 (RouteDN)
AttributeThisDN '8001'
02:57:27.390 Trc 04542 EventAddressInfo sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
  context is reset
--- RqHandler::RequestQueryAddress ---
@11/24/10@02:57:29.171 **** PBX::SystemStatus ****
link (link-tcp) S->H: System status request (id=112b [2]) from PBX (0[0 / 0] requests pending)
02:57:29.890 Trc 04541 RequestAgentNotReady received from [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
message RequestAgentNotReady
AttributeAgentWorkMode 2 (AutoIn/LegalGuard)
AttributeThisDN '7004'
AttributeReferenceID 2000000
11/24/10@02:57:29.906 +++ RqHandler::RequestAgentNotReady +++
  got message from client <13>
  device <7004> is replaced by <3004>
  [3004/-]: check device for 'RequestAgentNotReady'
@02:57:29.9060 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message EventUserEvent
attr_#1010 37791
attr_#1008 7012369
AttributeServerRole 0
AttributeUserEvent RequestAgentNotReady
AttributeClientID 19
AttributeAgentWorkMode 2 (AutoIn/LegalGuard)
AttributeThisDN '7004'
AttributeReferenceID 2000000
@02:57:29.9060 [BSYNC] Trace: Sent
  *** Transaction Info:
    Type/Oper. : 5 - 15 <Request : SetFeature>
    hostRef    : 137
    SubjDev[0] : 3004 (Private)
    LocalDev[0]: 3004 (Unknown)
    CtiFeature : 1-0-0-0
    userInfo  : 13, 2000000
  H->S 23 bytes send, invoke id 311 (x137), 0[1] requests pending
--- RqHandler::RequestAgentNotReady ---
+++ Resp::SetFeature +++
  *** Transaction Info:
    Type/Oper. : 2 - 15 <Result : SetFeature>
    hostRef    : 137
  [3004]: event received, for <RequestAgentNotReady:13:2000000:37791:1>
  D[3004]::SetContext: ref <2000000:37791>
  the feature 'agent state: not ready' for DN <3004>
  context is reset
--- Resp::SetFeature ---
link (link-tcp) S->H: (0[1 / 1] requests pending)
11/24/10@02:57:30.093 cstaSwitchingEventDecode: NotReady event in progress
+++ Evt::NotReady +++
  *** Transaction Info:
    Type/Oper. : 1 - 203 <Event : NotReady>
    crossRef  : 1016500
    LocalDev[0]: 3004 (Private)
    LocalDev[1]: 3004 (Unknown)
    TimeStamp  : <101124100401Z>
    *** PrivateList has 1 elements:
      PData : Not Ready Activation: 0
  refDev <3004> (cref = '1016500')
  D[3004]::SetContext: ref <2000000:37791>
  TmRequest::RequestAgentNotReady::Add2Msg: context (13:2000000:37791) is matched to [EventAgentNotReady], keep=0
@02:57:30.0930 [0] 7.5.001.04 distribute_response: message EventAgentNotReady
AttributeEventSequenceNumber 00000000000095aa
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 93000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeReferenceID 2000000
AttributeExtensions [82] 00 03 00 00..
'GCTI_THIS_DEVICE_NAME' '3004'
'GCTI_NOT_READY_ACTIVATION' 0
'ReasonCode' '0'
AttributeAgentWorkMode 4 (AuxWork)
AttributeThisQueue '4000'
AttributeAgentID '3004'
AttributeThisDN '7004'
@02:57:30.0930 [ISCC] Debug: Translate: '' -> ''; result 1 ()
02:57:30.093 Trc 04542 EventAgentNotReady sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:30.093 Trc 04542 EventAgentNotReady sent to [468] (00000005 Genesys_Desktop 9.186.4.202:3009)
02:57:30.093 Trc 04542 EventAgentNotReady sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:30.093 Trc 04542 EventAgentNotReady sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
  context is reset
--- Evt::NotReady ---
link (link-tcp) S->H: (0[0 / 0] requests pending)
02:57:30.281 Trc 04541 RequestAttachUserData received from [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
message RequestAttachUserData
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeReferenceID 1000001
AttributeUserData [87] 00 02 00 00..
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
02:57:30.281 Int 04543 Interaction message "RequestAttachUserData" received from 488 ("ccaoeTranslator")
@02:57:30.2810 Call [006b01de07d92032]: urid 0004006b
@02:57:30.2810 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 262251
AttributeUserData [254] 00 06 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
AttributeConnID 006b01de07d92032
@02:57:30.2810 [BSYNC] Trace: Sent
@02:57:30.2810 [0] 7.5.001.04 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000095ab
AttributeTimeinuSecs 281000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeReferenceID 1000001
AttributeThirdPartyDN '8001'
AttributeThisQueue '8001'
AttributeThisDNRole 2
AttributeThisDN '8001'
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeUserData [254] 00 06 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
@02:57:30.2810 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
02:57:30.281 Int 04544 Interaction message "EventAttachedDataChanged" generated
02:57:30.281 Trc 04542 EventAttachedDataChanged sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:30.281 Trc 04542 EventAttachedDataChanged sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:30.281 Trc 04542 EventAttachedDataChanged sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:30.281 Trc 04542 EventAttachedDataChanged sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
11/24/10@02:57:30.281 associated data on RSI <8001> will be updated in RouteCall
@02:57:30.2810 [ISCC] Debug: Updated call:
i c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:2 i:00000076 nw:8c72ec4c76000100 t:2
  p:0000000000000000,0126bb20 @ c:006b01de07d92032,01840fb0 r:2 ------ n:8001:
  p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:30.2810 [ISCC] Trace: UserData propagation has been started
@02:57:30.2810 [ISCC] Trace: UserData propagation has been finished
TmCall::changed(2:0): for <2:76:2> with rel (0)
@02:57:30.2810 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 262251
AttributeUserData [254] 00 06 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
AttributeConnID 006b01de07d92032
@02:57:30.2810 [BSYNC] Trace: Sent
02:57:30.390 Trc 04541 RequestUpdateUserData received from [224] (0000000f URS 9.186.4.201:3712)
message RequestUpdateUserData
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeUserData [414] 00 11 00 00..
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeReferenceID 17899
02:57:30.390 Int 04543 Interaction message "RequestUpdateUserData" received from 224 ("URS")
@02:57:30.3900 Call [006b01de07d92032]: urid 0005006b
@02:57:30.3900 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 327787
AttributeUserData [666] 00 17 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeConnID 006b01de07d92032
@02:57:30.3900 [BSYNC] Trace: Sent
@02:57:30.3900 [0] 7.5.001.04 distribute_response: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000095ac
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeReferenceID 17899
AttributeThirdPartyDN '8001'
AttributeThisQueue '8001'
AttributeThisDNRole 2
AttributeThisDN '8001'
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeUserData [666] 00 17 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
@02:57:30.3900 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
02:57:30.390 Int 04544 Interaction message "EventAttachedDataChanged" generated
02:57:30.390 Trc 04542 EventAttachedDataChanged sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:30.390 Trc 04542 EventAttachedDataChanged sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:30.390 Trc 04542 EventAttachedDataChanged sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:30.390 Trc 04542 EventAttachedDataChanged sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
11/24/10@02:57:30.390 associated data on RSI <8001> will be updated in RouteCall
@02:57:30.3900 [ISCC] Debug: Updated call:
i c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:2 i:00000076 nw:8c72ec4c76000100 t:2
  p:0000000000000000,0126bb20 @ c:006b01de07d92032,01840fb0 r:2 ------ n:8001:
  p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:30.3900 [ISCC] Trace: UserData propagation has been started
@02:57:30.3900 [ISCC] Trace: UserData propagation has been finished
TmCall::changed(2:0): for <2:76:2> with rel (0)
@02:57:30.3900 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 327787
AttributeUserData [666] 00 17 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeConnID 006b01de07d92032
@02:57:30.3900 [BSYNC] Trace: Sent
02:57:30.390 Trc 04541 RequestRouteCall received from [224] (0000000f URS 9.186.4.201:3712)
message RequestRouteCall
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeOtherDN '7004'
AttributeLocation 'AlcatelOXE'
AttributeExtensions [48] 00 02 00 00..
'CUSTOMER_ID' 'Resources'
'SWITCH' 'AlcatelOXE'
AttributeRouteType 10 (RouteTypeDirectAgent)
AttributeReason [14] 00 01 01 00..
'RTR' 112
AttributeReferenceID 17900
02:57:30.390 Int 04543 Interaction message "RequestRouteCall" received from 224 ("URS")
+++ RqHandler::RequestRouteCall +++
  got message from client <f>
  [8001/8001]: check device for 'RequestRouteCall'
  8001: routing to <7004>
@02:57:30.3900 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message EventUserEvent
attr_#1008 7012365
AttributeServerRole 0
AttributeUserEvent RequestRouteCall
AttributeReferenceID 17900
AttributeReason [14] 00 01 01 00..
'RTR' 112
AttributeRouteType 10 (RouteTypeDirectAgent)
AttributeExtensions [48] 00 02 00 00..
'CUSTOMER_ID' 'Resources'
'SWITCH' 'AlcatelOXE'
AttributeLocation 'AlcatelOXE'
AttributeOtherDN '7004'
AttributeConnID 006b01de07d92032
AttributeThisDN '8001'
AttributeClientID 15
attr_#1005 8c72ec4c76000100
@02:57:30.3900 [BSYNC] Trace: Sent
  *** Transaction Info:
    Type/Oper. : 5 - 33 <Request : RouteSelectRequest>
    crossRef  : 300001f2
    hostRef    : 138
    SubjDev[0] : 8001 (Private)
    LocalDev[0]: 8001 (Unknown)
    LocalDev[1]: 7004 (Unknown)
    *** PrivateList has 1 elements:
      PData : Reroute Authorisation: 3f
    userInfo  : f, 17900
  H->S 48 bytes send, invoke id 312 (x138), 0[1] requests pending
@02:57:30.3900 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message EventUserEvent
AttributeServerRole 0
AttributeUserEvent [1017]
AttributeThisDN '8001'
AttributeReserved_1 805306866
attr_#1005 8c72ec4c76000100
AttributeTimeout 0000000000015f90
@02:57:30.3900 [BSYNC] Trace: Sent
--- RqHandler::RequestRouteCall ---
+++ Rq::RouteEndRequest +++
  *** Transaction Info:
    Type/Oper. : 5 - 35 <Request : RouteEndRequest>
    crossRef  : 300001f2
    hostRef    : 1130
    Params    : 771, 0
    *** PrivateList has 1 elements:
      PData : Reroute Authorisation: 1
  PartyRQueue::Release: for <76:76:8001/queued/Ok> with cause (ResourcesNotAvailable[30])
@02:57:30.3900 [ISCC] Debug: Party removed [ssp view]:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000,0000000000000000 p:2 i:00000076 nw:00000000:8c72ec4c76000100 t:2
- p:0126bb20 @ c:006b01de07d92032,01840fb0 r:2 t:0 s:0 n:8001
  p:018721d0 @ c:006b01de07d92032,01840fb0 r:1 t:1 s:1000c n:00918939266425
@02:57:30.3900 [ISCC] Debug: Party removed:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:2 i:00000076 nw:8c72ec4c76000100 t:2
- p:0000000000000000,0126bb20 @ c:006b01de07d92032,01840fb0 r:2 ------ n:8001:
  p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:30.3900 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n:8001:
  PartyRQueue::commit::deleted[1]: for <76:76:8001/released> with cause/rel (0:0)
@02:57:30.3900 [0] 7.5.001.04 distribute_event: message EventRouteUsed
AttributeEventSequenceNumber 00000000000095ad
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeExtensions [147] 00 04 02 00..
'GCTI_GLOB_CID' bin: 8C 72 EC 4C.. (len=8)
'GCTI_SUPERVISED_TRANSFER' 0
'GCTI_NAT_INDICATIONTYPE' 'Public:International'
'GCTI_NAT_INDICATION' '00918939266425'
AttributeNetworkCallID 8c72ec4c76000100
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeUserData [666] 00 17 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
AttributeCallState 6
AttributeThisQueue '8001'
AttributeThisTrunk 262642
AttributeThisDNRole 2
AttributeThisDN '8001'
AttributeOtherTrunk 262642
AttributeOtherDNRole 1
AttributeOtherDN '00918939266425'
@02:57:30.3900 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
@02:57:30.3900 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n::
02:57:30.390 Int 04544 Interaction message "EventRouteUsed" generated
02:57:30.390 Trc 04542 EventRouteUsed sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:30.390 Trc 04542 EventRouteUsed sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:30.390 Trc 04542 EventRouteUsed sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:30.390 Trc 04542 EventRouteUsed sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
  PartyRQueue::<76:76:8001>: Additional message is sent
@02:57:30.3900 [0] 7.5.001.04 distribute_event: message EventDiverted
AttributeEventSequenceNumber 00000000000095ae
AttributeTimeinuSecs 390000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeOtherDN '00918939266425'
AttributeOtherDNRole 1
AttributeOtherTrunk 262642
AttributeThisDN '8001'
AttributeThisDNRole 2
AttributeThisTrunk 262642
AttributeThisQueue '8001'
AttributeCallState 6
AttributeCallType 2
AttributeCallID 118
AttributeConnID 006b01de07d92032
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeUserData [666] 00 17 00 00..
'CCAOE_ROUTE_REQUEST' '118,,00918939266425,ALL,006b01de07d92032,0'
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeDNIS '6200'
AttributeANI '00918939266425'
AttributeCustomerID 'Resources'
AttributeNetworkCallID 8c72ec4c76000100
AttributeExtensions [147] 00 04 02 00..
'GCTI_GLOB_CID' bin: 8C 72 EC 4C.. (len=8)
'GCTI_SUPERVISED_TRANSFER' 0
'GCTI_NAT_INDICATIONTYPE' 'Public:International'
'GCTI_NAT_INDICATION' '00918939266425'
@02:57:30.4060 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
@02:57:30.4060 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n::
02:57:30.406 Int 04544 Interaction message "EventDiverted" generated
02:57:30.406 Trc 04542 EventDiverted sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:30.406 Trc 04542 EventDiverted sent to [224] (0000000f URS 9.186.4.201:3712)
02:57:30.406 Trc 04542 EventDiverted sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:30.406 Trc 04542 EventDiverted sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
@02:57:30.4060 [0] 7.5.001.04 send_to_client: message EventError
(Invalid route address)
AttributeEventSequenceNumber 00000000000095af
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 406000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeExtensions [110] 00 04 00 00..
'CUSTOMER_ID' 'Resources'
'SWITCH' 'AlcatelOXE'
'GCTI_SOURCE_ERROR_TYPE' 3
'GCTI_SOURCE_ERROR_CODE' 3
AttributeErrorMessage 'Invalid route address'
AttributeErrorCode 402
AttributeUserEvent RequestRouteCall
AttributeClientID 15
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeOtherDN '7004'
AttributeLocation 'AlcatelOXE'
AttributeRouteType 10 (RouteTypeDirectAgent)
AttributeReason [14] 00 01 01 00..
'RTR' 112
AttributeReferenceID 17900
02:57:30.406 Int 04545 Interaction message "EventError" sent to 224 ("URS")
02:57:30.406 Trc 04542 EventError sent to [224] (0000000f URS 9.186.4.201:3712)
  treatmentsClean: removing pending for (76:76:8001)(0)
@02:57:30.4060 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message EventUserEvent
AttributeServerRole 0
AttributeUserEvent EventRouteUsed
AttributeThisDN '8001'
AttributeCallID 118
AttributeConnID 006b01de07d92032
AttributeReserved_2 771
AttributeCause 30
attr_#1005 8c72ec4c76000100
@02:57:30.4060 [BSYNC] Trace: Sent
11/24/10@02:57:30.406 --- Rq::RouteEndRequest ---
link (link-tcp) S->H: (0[0 / 0] requests pending)
02:57:30.515 Trc 04541 RequestDeletePair received from [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
message RequestDeletePair
AttributeThisDN '8001'
AttributeConnID 006b01de07d92032
AttributeReferenceID 1000002
AttributeDataKey 'CCAOE_ROUTE_REQUEST'
02:57:30.515 Int 04543 Interaction message "RequestDeletePair" received from 488 ("ccaoeTranslator")
@02:57:30.5150 Call [006b01de07d92032]: urid 0006006b
@02:57:30.5150 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 393323
AttributeUserData [600] 00 16 00 00..
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeConnID 006b01de07d92032
@02:57:30.5150 [BSYNC] Trace: Sent
@02:57:30.5150 [ISCC] Debug: Updated call:
i c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:1 i:00000076 nw:8c72ec4c76000100 t:2
  p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:30.5150 [ISCC] Trace: UserData propagation has been started
@02:57:30.5150 [ISCC] Trace: UserData propagation has been finished
11/24/10@02:57:30.515 TmCall::changed(2:0): for <2:76:2> with rel (0)
@02:57:30.5150 [BSYNC] Trace: Send to backup (TServer_AlcatelOXE_Backup) [428]: message RequestSetCallInfo
AttributeUpdateRevision 393323
AttributeUserData [600] 00 16 00 00..
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeConnID 006b01de07d92032
@02:57:30.5150 [BSYNC] Trace: Sent
@02:57:30.5150 [0] 7.5.001.04 send_to_client: message EventAttachedDataChanged
AttributeEventSequenceNumber 00000000000095b0
AttributeTimeinuSecs 515000
AttributeTimeinSecs 1290538650 (02:57:30)
AttributeReferenceID 1000002
AttributeThirdPartyDN '8001'
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeUserData [600] 00 16 00 00..
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
02:57:30.515 Int 04545 Interaction message "EventAttachedDataChanged" sent to 488 ("ccaoeTranslator")
02:57:30.515 Trc 04542 EventAttachedDataChanged sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
02:57:33.531 Trc 04541 RequestQueryAddress received from [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
message RequestQueryAddress
AttributeAddressType 1 (DN)
AttributeAddressInfoType 17 (AddressInfoDNStatus)
AttributeThisDN '8001'
AttributeReferenceID 60
11/24/10@02:57:33.531 +++ RqHandler::RequestQueryAddress +++
  got message from client <13>
  [8001/-]: check device for 'RequestQueryAddress'
  D[8001]::SetContext: ref <60:37793>
  TmRequest::RequestQueryAddress::Add2Msg: context (13:60:37793) is matched to [EventAddressInfo], keep=0
@02:57:33.5310 [0] 7.5.001.04 send_to_client: message EventAddressInfo
AttributeEventSequenceNumber 00000000000095b1
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 531000
AttributeTimeinSecs 1290538653 (02:57:33)
AttributeReferenceID 60
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeAddressInfoStatus 0
AttributeAddressInfoType 17 (AddressInfoDNStatus)
AttributeAddressType 4 (RouteDN)
AttributeThisDN '8001'
02:57:33.531 Trc 04542 EventAddressInfo sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
  context is reset
--- RqHandler::RequestQueryAddress ---
02:57:39.625 Trc 04541 RequestQueryAddress received from [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
message RequestQueryAddress
AttributeAddressType 1 (DN)
AttributeAddressInfoType 17 (AddressInfoDNStatus)
AttributeThisDN '8001'
AttributeReferenceID 61
11/24/10@02:57:39.625 +++ RqHandler::RequestQueryAddress +++
  got message from client <13>
  [8001/-]: check device for 'RequestQueryAddress'
  D[8001]::SetContext: ref <61:37794>
  TmRequest::RequestQueryAddress::Add2Msg: context (13:61:37794) is matched to [EventAddressInfo], keep=0
@02:57:39.6250 [0] 7.5.001.04 send_to_client: message EventAddressInfo
AttributeEventSequenceNumber 00000000000095b2
AttributeCustomerID 'Resources'
AttributeTimeinuSecs 625000
AttributeTimeinSecs 1290538659 (02:57:39)
AttributeReferenceID 61
AttributeExtensions [17] 00 01 01 00..
'status' 0
AttributeAddressInfoStatus 0
AttributeAddressInfoType 17 (AddressInfoDNStatus)
AttributeAddressType 4 (RouteDN)
AttributeThisDN '8001'
02:57:39.625 Trc 04542 EventAddressInfo sent to [488] (00000013 ccaoeTranslator 9.126.40.30:54133)
  context is reset
--- RqHandler::RequestQueryAddress ---
11/24/10@02:57:45.234 call to clean: call(2:76:006b01de07d92032):{76:76:8001}{76:76:00918939266425}
Party::Release: for <76:76:00918939266425/dialling/Busy> with cause (Failed[57])
@02:57:45.2340 [ISCC] Debug: Party removed [ssp view]:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000,0000000000000000 p:2 i:00000076 nw:00000000:8c72ec4c76000100 t:2
  p:0126bb20 @ c:006b01de07d92032,01840fb0 r:2 t:0 s:0 n:8001
- p:018721d0 @ c:006b01de07d92032,01840fb0 r:1 t:1 s:0 n:00918939266425
@02:57:45.2340 [ISCC] Debug: Party removed:
@ c:006b01de07d92032,01840fb0 @ m:0000000000000000,00000000 p:1 i:00000076 nw:8c72ec4c76000100 t:2
- p:0000000000000000,018721d0 @ c:006b01de07d92032,01840fb0 r:1 ------ n:00918939266425:
@02:57:45.2340 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n:00918939266425:
Party::commit::deleted[1]: for <76:76:00918939266425/released> with cause/rel (0:0)
02:57:45.234 Trc 20021 Call 006b01de07d92032 cleared with TReliabilityInPast
PartyRQueue: <76:76:8001> removed, state = (0-4)
Party: <76:76:00918939266425> removed, state = (0-4)
@02:57:45.2340 [0] 7.5.001.04 distribute_event: message EventReleased
AttributeEventSequenceNumber 00000000000095b3
AttributeTimeinuSecs 234000
AttributeTimeinSecs 1290538665 (02:57:45)
AttributeReliability 1
AttributeCustomerID 'Resources'
AttributeANI '00918939266425'
AttributeDNIS '6200'
AttributeUserData [600] 00 16 00 00..
'CCAOE_GUID' '58ec39baebf64bfbaec568e3fcfcdbb3'
'CCAOE_ROUTE_TIMEOUT' '20'
'CCAOE_DEFAULT_ROUTE' '7002'
'CCAOE_ROUTE_RESPONSE_DESTINATION' '7004'
'CCAOE_ROUTE_RESPONSE_LOCATION' 'AlcatelOXE'
'RVQID' ''
'RTargetTypeSelected' '100'
'RTargetRuleSelected' ''
'RTargetObjectSelected' ''
'RTargetAgentSelected' ''
'RTargetPlaceSelected' ''
'RTenant' 'Resources'
'RStrategyName' 'CCAOE_07_d_Credit'
'CBR-actual_volume' ''
'CBR-Interaction_cost' ''
'CBR-contract_DBIDs' ''
'CBR-IT-path_DBIDs' ''
'RRequestedSkillCombination' ''
'RRequestedSkills'(list)
'CustomerSegment' 'default'
'ServiceType' 'default'
'ServiceObjective' ''
AttributeCallUUID 'OJD42PCOKD5F9ETKJRAHE2UJ8K000079'
AttributeConnID 006b01de07d92032
AttributeCallID 118
AttributeCallType 2
AttributeThisDN 'AlcatelOXE::'
@02:57:45.2340 [ISCC] Debug: Translate: '00918939266425' -> ''; result 1 ()
@02:57:45.2340 [ISCC] Debug: Party object is removed: p:0000000000000000,00000000 n::
@02:57:45.2340 [ISCC] Warning: No call is associated with the event, skipped
@02:57:45.2340 [ISCC] Warning: No call is associated with the event, skipped
@02:57:45.2340 [ISCC] Warning: No call is associated with the event, skipped
@02:57:45.2340 [ISCC] Warning: No call is associated with the event, skipped
02:57:45.234 Int 04544 Interaction message "EventReleased" generated
02:57:45.234 Trc 04542 EventReleased sent to [412] (00000003 StatServer_Reporting 9.186.4.201:1192)
02:57:45.234 Trc 04542 EventReleased sent to [400] (00000002 StatServer_Routing 9.186.4.201:1187)
@02:57:45.2340 [ISCC] Debug: Call destroyed:
-

[Fra]

Check DN 8001 on the switch:

[font=times new roman]
@02:57:30.3900 [BSYNC] Trace: Sent
--- RqHandler::RequestRouteCall ---
+++ Rq::RouteEndRequest +++
  *** Transaction Info:
    Type/Oper. : 5 - 35 <Request : RouteEndRequest>
    crossRef  : 300001f2
    hostRef    : 1130
    Params    : 771, 0
    *** PrivateList has 1 elements:
      PData : Reroute Authorisation: 1
  PartyRQueue::Release: for <76:76:8001/queued/Ok> with cause (ResourcesNotAvailable[30])
[/font]

Fra

[boyzvenom]

Hi Fra. The calls are properly landing on RP 8001 and getting routed with one strategy. With our strategy the agent is getting reserved to  who the call is to be delivered, but when the call is about to land, the DN is called invalid. Could you please tell me what should be checked on 8001.

[Fra]

[quote author=boyzvenom link=topic=6028.msg26206#msg26206 date=1290614510]
Hi Fra. The calls are properly landing on RP 8001 and getting routed with one strategy.
[/quote]
Can you please clarify what you mean with 'with one strategy'?
I'm not an Alcatel expert, Cav can suggest what to look at, however, you need to ensure that the route point 8001 is properly configured and controlled by CTI. Also, if there is any script loaded on it, it would be worth checking what it does.

Fra

[boyzvenom]

Actually we are leveraging an environment which is in China. When their strategy is loaded the call is landing on extensions. But when we load our strategy, the agent to who the call is to be delivered is getting reserved but the call is not landing on the extension. 8001 is configured and that is the RP the China team is also using.

[cavagnaro]

First thing I see wrong is this on TServer config:

agent-smart-monitor=false should be on true (licenses)

[cavagnaro]

Can you please post the logs from URS for that call?
Can you please post a screenshot of your agent configuration on CME and its DN objects (ACD Position) and extension?

[boyzvenom]

Hi Cav. Could you please gimme your email id. I could not upload the logs due to some problem. Could not post either as the URS logs are huge chunks. I will send all the information via email. Thanks.

[boyzvenom]

Cav, mine is suresh.ks@live.in